Address: 10550 Talbert Ave, Fountain Valley, CA 92708, USA
Phone: +17149653000
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Justin Maughan
I was driving through Idaho with my son. I had two semi-trucks behind me when suddenly I lost all my engine power. I barley made it off the highway before semi-trucks hit us. We then had to wait on the side of the highway in the middle of nowhere Idaho, in 100-degree heat for hours. We found ourselves stranded four states away from our home. Finally tow truck towed us to nearest dealership but there wouldn’t even be open to look at it till Monday morning, this was on a Friday night. So, we were stuck! Monday morning comes around and Hyundai service tech tells us that my engine seized and that it should be covered under warranty. I provided maintenance records and he submitted it to warranty, telling me we should hear back by the morning. We waited stuck in Idaho for four days until it became apparent that Hyundai was searching for any reason to deny my warranty coverage, and this would take time. They were having the service guys take picture of different parts of my engine looking for any reason to get out of honoring their responsibilities. That was almost four weeks ago, my Sonata is still in Idaho, it took them over two weeks to finally approve the warranty. I am in the hole for thousands of dollars out of my own pocket in hotel, food, towing, and rental car costs. They have assigned me a case manager CASE NUMBER 20103947 but when I call it always goes straight to voicemail. This is not because the case manager is on the phone, but Hyundai has setup the case manager phones to go right to voicemail. They don’t want you talking to the case managers. Hyundai does not want to honor their responsibilities. It was 3 weeks from when my car broke down (let’s make this clear it broke down due to manufacturing/design errors not my care or treatment of the vehicle) before I was finally called by my case manager. I was told I would receive emails with information on how to get reimbursed for my costs, I have yet to receive any emails or hear back from the case manager. I call on a regular basis leaving my name, case number, phone number and email information and requesting to be contacted. I am keeping a log of all of my attempts to contact my case manager and recommend everyone else do the same. I have tried calling their consumer affairs, but they only tell me they won’t help. Most recently I was told by their consumer affairs that my case manager had sent the information on getting reimbursed to the wrong email address and then closed my case. They won’t reopen my case or give me a new case manager. I have not been given any information on how to get the money I had to spend back. I am just a teacher I don’t have thousands of dollars to spare, heck I don’t have hundreds to spare. I have had to beg people for money to help me through this, because of Hyundai’s deliberate inaction. I have tried to be patient. I have waited and called hoping to hear back and nothing. I tried call their corporate office but they have phones set so you can't talk to anyone either. I now feel that I have been forced to take this to a more public forum because Hyundai provides now means for me to contact anyone to talk to, so here we are. The next steps will be contacting my Attorney General, Better Business Bureau, Local and National news outlets. I would rather just handle this honorably just dealing with Hyundai, the way it is suppose to be but that is hard to do when Hyundai won’t even answer your calls. Hyundai responded to my review 8/22/2022 saying they would look into my case and I would be contacted. So I am starting a section to keep track of if I have actually been contacted. contacted on 8/23/2022 , still awaiting promised email with info on how to resolve this. I will update until it is received. Email received 8/24/2022. Update I recieved the emial and responded the next day, 8/25/2022. I have not heard back, despite calls and emials asking for updates. Still waiting for a response 9/8/2022
Jo Jo Beans
I have been taking my 2021 Elantra to McCarthy Hyundai of Blue Springs in Missouri. Here is my review: I had my car serviced today at McCarthy Hyundai of Blue Springs in Missouri, USA. This is my third visit to this dealership to keep up with my Hyundai warranty service and I have been ripped off all three times by Andrew Barreto. Andrew is a liar and takes advantage of customers. Why would I need 3 oil changes? One at 19,000; one at 21,000; and one at 24,000? Unfortunately, my husband was very ill and I was trying to keep up with the warranty. I trusted the dealership. Big mistake. He saw gray on top and completely took advantage. While we were trying desperately to get our car and get out today, Andrew made us wait and wait and wait, while he did other things and took care of other customers. His actions were nothing short of antagonistic. I finally got so angry I found myself getting louder and louder asking for help. It eventually became clear that he was trying to make me look bad and make himself look like a victim. Well done. By the time I left I was seething.
David Sparer
DON'T EVER LEASE A HYUNDAI!!!! I'VE BEEN TRYING TO CLOSE OUT MY LEASE FOR MONTHS NOW!!! THEY KEEP BILLING ME FOR ANOTHER LEASE PAYMENT EVEN THOUGH I TURNED IN THE CAR BEFORE I HAD TO MAKE ANOTHER LEASE PAYMENT. THE DEALERSHIP I TURNED IT INTO DIDN'T NOTIFY HYUNDAI THAT I HAD TURNED IN THE CAR FOR ALMOST 3 WEEKS. LUCKILY, I HAD THE DATED RECEIPT TO PROVE IT. SUPPOSEDY THEY BACKDATED THE TURN IN DATE THAT I ACTUALLY TURNED IN THE CAR, BUT AS THIS PROVES, NO, THEY DIDN'T. THEY ARE TRYING TO CHARGE ME FOR EXTRA WEAR AND USE DAMAGE WHEN I HAVE THEIR INSURANCE, PURCHASED AT THE TIME OF THE LEASE FROM THEIR DEALERSHIP THAT COVERS MORE THEN 3 TIMES THE AMOUNT OF THE DAMAGE THEY ARE BILLING ME FOR. I'VE BEEN TRYING TO GET IN TOUCH WITH THE SUPERVISOR AT HYUNDAI LEASE END FOR OVER A WEEK NOW AND AM TOLD EITHER A. THERE IS NO ONE HERE BY THAT NAME. B. THERE ARE NO SUPERVISORS, WE ARE ALL TRAINED AS SUPERVISORS, C. NO, I'M NOT GOING TO TRANSFER YOU TO A SUPERVISOR AS THERE IS NOTHING THEY CAN DO THAT I CAN'T. HORRIBLE, HORRIBLE COMPANY!!!!!!
Adam Wiblishouser
LEMON ALERT! Purchased a brand new Hyundai Venue to use as a rental car on TURO, within 30 days a safety recall came out on it and TURO barred the vehicle from being rented until repaired. Hyundai offered no fix, I complained, when they finally offered a fix, parts can't be obtained by the dealer. They are on national back order. I asked Hyundai to buy the vehicle back, they keep having some strange woman call me that is unprepared, but knows how to answer questions on a questionnaire, but otherwise doesn't listen to my concerns. I have opened a claim with the BBB auto line. We will see if that will help. I hate this car, I hate Hyundai, I am disappointed in my purchase, I will never again buy another Hyundai, and unfortunately I think this will end in litigation. It is really disappointed such a unethical and dishonest company is allowed to operate in the United States. If you are thinking about buying a Hyundai, DONT!
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I'm in my 4th month, this go around, paying a car payment on a car I'm unable to drive with NO loaner, and NO progress whatsoever on my car!
I am having the same issue. I have called her so many times with no response.
I'm on my 3rd and LAST Hyundai. They DO NOT CARE. Hyundai used to be great. Now it's just a major joke. My car is running dry on oil between oil changes... they told me it's normal!!!!
I file a case with consumer affairs Hyundai headquarters. My 2019 Hyundai Sonata SE broke down in the freeway on 7-4-21 5 days ago luckily I didn't get in accident. My engine is out I still can't get a rental I am now looking into lemon car if I don't get a rental now.
I sympathize with you completely. They refused to fix recall 141 on my 2011 Sonata until I called NHSTA and filed a complaint. Took 3 months and the repossession of my "lawn ornament" that was almost paid off. Hyundai Corporate should have a class action suit against them for complete lack of human safety. Their actions are incomprehensible.
I'm sorry for the inconvenience the vehicle may have cause, HMA is constantly striding to give world class customer service, got to keep in mind that HMA has many cases going on and do take time to compensate and process all. I'd suggest you call the dealership you surrender the vehicle to where you're buy back processing was being handled or try to call HMA customer affairs line for any information you may be looking for. And I'm sorry for the inconvenience.
Probably never.
Yes had and tail lights but not quite as often. Currently I'm in a rental car. Left stranded in the highway and now the key had reprogrammed itself
I have a 2018 Sonata just about a year now with 22,000 miles. Was on the highway and it just bucked and stopped. It has been at the dealer going on 3 weeks now. When I call to check on it they always say they are waiting to hear from corporate as the what the problem is.
Hello Gloria. We thank you for you interest in our latest Santa Fe. We are expecting our Sante Fe models to hit showrooms nationwide through the fall of 2022. For more details, please visit us at http://hyundainews.com/ for the latest Hyundai news. ^cc
Thank you for reaching out to Hyundai Motor America Justin. Our records show that your case has been assigned to one of our executive team members by the name of Natasha. In case you need to speak with her directly, you may call the following number: (833) 462-8722 Ext. 65098. ^cc
Cargo cover is an accessory and floor mats are typically extra. You're not getting ripped off.
Not worth it
The Hyundai Elantra N and Kona N will be available in dealers in Winter 2021.
Not sure give them a call and find out good luck enjoy
Mai'li, we saw your review. If you need help, please call us at 800-633-5151. Thank you. ^cc
Hello Robert, can you please tell us who your local dealer is? We would like to see if we can help you. ^cc
Im not too sure. I went to Hyundai headquarter.
The finance arm is called HCA, located off of Jamboree I believe. Hyundai Credit America
Since i don't own a Hyundai, i do not know about recalls. But i would assume Hyundai would pay for the services
You should contact Hyundai in Irvine ca. They have a warranty department that can help you
No clue.
How do I get ahold of headquarters,before going to the BBB?
Where did you buy the car ?
I was seriously thinking of purchasing a SUV from Hyundai. After reading all the complaints I have changed my mind. I purchase a Sonata the very first year they came out and ending up getting 2 new engines and car still didn't function correctly. I ended up buying a used Toyota that lasted for several years. I had heard Hyundai was numer 1. I guess that's not true. I guess I will get a Jeep Grand Cherokee! Thanks everyone and I hope the corporate will take care of all your problems!
Contact Consumer Affairs and explain your situation
What is the mileage for the accent??? Why did not I receive any communication on the engine repair for the Santa fe? If Hyundai decide not to fix accent what happens next?
The choice to take Sunday off is not made by Hyundai corp. That's choose is made by every individual dealer in each state. Some dealers example in California due run there services department on sundays but since work flow on sundays may vary from week to week unlike mon-sat most dealership decide to close on sundays.
DO NOT BUY A GENESIS. Terrible customer service. Stick witj one of the other small luxary cars with good customer service
This is most certainly not the place to get corporate to contact you. It sounds like you are having an issue with a dealer. You should try contacting them first to see why they sold the vehicle to somone else.
You can try calling consumer affairs but they will probably just tell you to talk to the dealer you bought it from.
The XL model has a V-6 so they do come with V-6. I assume you mean the cheaper model doesn’t.
Well, if you find out anything please let me know because I have a 2014 Hyundai sonata and that same thing happens with my car, and they told me it was normal as well. My engine went out 3 weeks ago, right after I had just gotten an oil change 2 days later, which was a regular routine oil change, but because of the oil running out before time it caused the engine to go out. Their replacing the engine for free, but I'm still worried because this could happen again.
10550 talbert ave fontanin valley cp 92708 I hope and I will be useful
I have a 2015 hyundai tiuscon that was pinging. At 115000 the mtor seied up on the highway. Now they want to give me a used or remanned motor and i have a rapp around warranty to 120000. So get ready for that motor to seize up and hyundai wanting to give you a used motor. Getting ready to hire an attorney. My car been sitting 2 weeks nothing touched. Good luck. I will never buy another hyundai.
They had mine for 5 months.
No issues, But you should take your vehicle to your local Hyundai dealer and have it checked, possible alignment needed.
Please contact your local Dealership
You should contact the Service Department and speak with a technician or easier yet, stop by a dealership and the Service Technician will show you how to set up. Hope this helps.
Yes they are. Very low customer service
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