The Cake Box

Kieran Fischer

Delicious cupcakes, perfect for my birthday

Maritza Desire

Overpriced & the cake was not even good. Never again and would not recommend.

Christyne Berzsenyi

I loved it so much growing up, but now they sell old, stale cake slices at full price without warning. I wish I could say it was an isolated experience with unfresh items. I’m sure if you special order, the cakes would be good, but stopping by for a half dozen pieces from the inventory has resulted in disappointment several times now. I am heart broken over it. This was always a favorite place of mine for the last 45 years…The service was great, though.

Robbie Davis

I ordered cake Box cupcakes for an event I was coordinating. I made my initial order with the owner Cynthia. Cynthia charged me for cupcakes, sprinkles and individual cupcake boxes. She later told someone involved in the event that she was not going to follow through with the individual cupcake boxes because she didn’t have time. She never called me directly about the issue. Cynthia kept having her staff speak to me. The staff went behind Cynthia’s back and said she was sorry I was being treated poorly by Cynthia. Cynthia never would respond to me when I called and left messages and spoke to her staff about canceling my order. I tried to cancel two weeks before the event. Cynthia refused to give me a refund. The cupcakes were super late the day of the event, no sprinkles and no cupcake boxes. The cupcakes were frozen and stale tasting. I have witnesses from the event who can verify when the cupcakes arrived. I don’t have any reason to not tell the truth. Cake Box received their money and I have nothing to prove. All the guests to our event complained. We were giving the cupcakes away as a favor and we were embarrassed. I called Cynthia to talk to her after the event and she hung up on me. What an incredible unprofessional business owner. I would not use this bakery. Cynthia has no problem taking customers’ money and not trying to make things right on the order. Update: I saw the response from Cake Box and it is full of lies. First, I am not a manager of CatNap. I am just a customer who was buying the cupcakes as a donation to CatNap for their event. Our 60 cupcakes without the sprinkles and boxes cost 180 dollars. No discount was given. I don’t have any issue that Cake Box didn’t provide a discount of want to donate. That is their choice. I just was asking if they wanted to donate to the non-profit as many other businesses in the area did. I spoke to Cynthia Rule in August and received a quote. Cynthia Rule herself told me she was the owner and that Paul, the previous owner, still bakes for the bakery. I met Paul one day at the bakery and the staff verified to me that Cynthia Rule is the current owner. I spoke in detail to Cynthia and her staff, Elizabeth. I paid for the cupcakes in September.. one month prior to the event. Elizabeth, cake Box staff, told me that she would do the boxes for me because she felt bad that Cynthia took my money but then decided not to do the boxes. Cynthia marched down to CatNap and left my boxes there. I don’t work at CatNap!!! Cynthia had my email and phone number but never called me. I can’t imagine why Cynthia could not call me and tell me herself that she had issues with the order. Why not be professional and chat with your customer? You don’t take a customer’s boxes to a business that knew nothing of the order. Cake Box is a LLC. Cynthia is listed as the owner on the business and health licensing. Perhaps the “real” owner should call me as Cale Box has my phone number. I know Cynthia is the owner as she told me and then disguised her voice when I called to complain. What owner does that? Cynthia needs to just own up to her unprofessional behavior, make things right for her customers and move on from the experience. Do better next time. Try to work with customers when they have complaints. I can’t believe this establishment would even go to the extent to lie like this. Staff from Cake Box told me the truth about what Cynthia , the owner, was doing. I would never order anything from Cake Box again. And, yes, I will continue to warn customers about your disreputable business.