Red Roof Inn Hayward

Adam Slutske

Our truck was stolen from the parking lot. The staff was rude and did not care at all. No manager is ever around or present to help. Great place to stay if you want to get your vehicle stolen. Horrible hotel.

Verified Hotel Guest

Positive: staff, friendly and very caring. location. room size and appearance. Negative: LOUD!! guest screaming, stomping and runjing at all types of hours at night and day. could not sleep!! sheets, burned comforter. kids running up and down the hall way with screaming parents. the extremely hot hall way. sketchy guest.

benny beats

Made a reservation through booking.com and i was unsure if the room came with kitchen amenities so my partner called the hotel directly to ask. They told us on the phone that all their rooms have these amenities. It's not uncommon for these things to not be listed in the description for a room, as I have stayed at a different chain that had a fridge and microwave despite it not being listed in the amenities. Upon checking in and immediately requesting a refund, we were told that we could only be refunded for 4 out of 5 days and that it was our fault for not booking a premium room. Although the manager did offer to provide us with a microwave and fridge for the full 5 day stay, he stated that he would not accommodate us in this manner if we chose to only stay for the one night they wanted to charge us for. On booking.com AND the receipt i was given (which i had to request, mind you) it was stated that we would not be charged for a cancellation. On top of it all, their chip reader did not work and they told me it was my card that didn't work( not true), forcing me to make a trip to the bank just for them to take money from me for nothing. Don't waste your time with this place, terrible customer service. We contacted corporate who told us they will refund us for the money this place is trying to scam us for. Really hoping it gets settled as i have had pleasant experiences with other red roof inns.

Trever Barlow

I've only been here 30 minutes and I've already seen what looks like a homeless guy hanging out in the entryway to the only entrance which isn't locked. Blankets with black stains and holes, a nice big room with no furniture in it looking kind of distopian, laminate floor tiles coming up off the ground in the room... As far as I can tell all of these good reviews are from at least a couple years ago. This location must've been purchased by owners that simply don't care to reinvest into their business, and boy does it show. It'll work for the night, but I wouldn't suggest it.