Helendale Dermatology & Medical Spa

Category: Dermatologist in Rochester, New York

Address: 500 Helendale Rd Suite 100, Rochester, NY 14609, USA

Phone: +15852665420

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–3PM

Saturday: Closed

Reviews

Pat Plumb

Aug 13, 2022

Had an amazing diamond glow facial with Samantha, she spent an incredible amount of time analyzing my skin and listening to my concerns, and an incredibly thorough job with the procedure. Best of all I feel I have found an aesthetician who can really help me achieve my skin care goals. Also it seems the derm side works very closely with the spa side - she was able to quickly connect with a PA while I was there in order to get me a prescription product for my sun spots. Oh, and my skin looks fantastic today.

Dan Kampff

Aug 2, 2022

Dont expect to be seen remotely on time. Got even worse when most of the staff left because the doctor/owner doesnt believe in raises. On top of that their billing is bananas. Go somewhere else if at all possible.

christina sullivan

Apr 2, 2022

I have been part of the practice for 3 years and identified as a high priority patient due to a stage three melanoma diagnosis. This past week I had an appointment at 10:15 and at 11:05, after no communication from the staff, I went up to secretarial staff and said I was leaving as my time is just as valuable as theirs. The staff was apologetic and I left. That afternoon I received a phone from an employee who was very apologetic and she made me a appointment for the following week in which I THOUGHT they were doing their best to make it right. The next day, Friday afternoon at 3:00 I received a voicemail from the same employee from the day before stating her name and title saying they were canceling my appointment and referring me somewhere else where I can be better served. Please note: their office phones turn off at 2:00 on Fridays so of course I couldn’t call back to discuss this. And anyone who goes to the dermatologist knows there is a 3-4 month wait to get in! So not only am I asked to not to return, they’ve canceled a medical appointment I need and will need to wait another 3-4 months to be seen.I am HIGHLY disappointed by their professionalism and arrogance, and will be sharing with all family, friends and on all reviews.

Megan Heiden

Feb 10, 2022

I called to book an appointment and they told me they don’t treat port wine stain birthmarks nor do they have the v beam laser. Their website states that they have this laser and that they treat port wine stains… but they don’t. False advertisement!

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Questions & Answers

Are the Dermatologists there Affiliated with RRH AND do You Accept United Health Care Insurance

Frank Keener | Sep 10, 2021
Rebecca Berg | Sep 10, 2021

I would call the office and ask. I am a patient there and am not sure of what insurance they accept.

Why do they suck and try to sell you products that you do not need.

Brian Stiehler | Sep 11, 2019
Giovanna Curatalo | Sep 11, 2019

I disagree and don't think they try to sell you products or services that you don't need. I appreciate that!

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