Mad River Harley-Davidson, New & Used Motorcycles, Parts, Service, Riding Gear & Accessories near Cedar Point

Jason Tucker

Service department has always been spot on for me. The sales department is terrible. Every sales person says oh give us another try we have an all new staff. Well maybe that’s part of the issue? I had come here a few times with simple sales questions that require simple answers and would have lead to buying a bike two times. Each time I get the run around and never a straight answer so I walk out. Also very very disappointed Lake Erie harley was bought and closed! I have now purchased 2 bikes elsewhere assuming bc of policy’s and staff changeover. But the service department has taken care of my warranty issues and all questions I have had without a problem.

eric booth

Everyone at Mad River was top notch!! To say they are professional, would be not only an understatement; but an insult as well! They take the process of purchasing a Harley to a new level. Not only do they go above and beyond, but they welcome you like family! All the way from my sales associate Shane Ash (he stayed with me through the whole process and was 100% honest with me) to the assistant manager Chris and manager Nate (both of whom were insistent on making sure I left there 100% happy; within their ability). To say that I’m going there for any of my future purchases, would be like saying I’m going home to visit my family.

Pito Torres

Recently Purchased a 2022 Streetglide and traded in a bike as well. Shane and the staff there were extremely helpful and patient. Never felt rushed or pressured to commit to anything and was treated very well throughout the whole process. Also had my bike delivered on time without any issues. Would recommend anyone looking to buy a Harley to purchase it from Mad River Harley Davidson.

David Kew

Unbelievable customer service. My friend and I were on a trip from Boston to Sturgis, when my friend blew out his tire. We called Mad River Harley, and explained our situation. We informed them we were 22 miles away and waiting for a tow. …David - Thanks for the awesome review.✌🏽 (Caleb and Josh are rockstars) - as fellow riders, the team knows how frustrating it is when the unexpected happens. Glad we were able to get the tire changed and you both back on your road trip! Welcome to the Mad River family - stop back when you're in the area!