Kay Jewelers

Category: Jewelry store in Victor, New York

Address: 186 Eastview Mall Ste. B13, Victor, NY 14564, USA

Phone: +15852233355

Opening hours

Sunday: 11AM–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Daniel Perotti

Apr 19, 2022

COMPLETELY DISSATIFIED! DO NOT EVER ORDER OR DO ANY ONLINE SERVICES WITH THIS STORE! THEY HIRE UN TRUSTWORTHY DRIVERS THEY DONT PACKAGE YOUR ITEMS PURCHASED SO THEY ARENT SEALED AND EASILY TAKEN. MY ENGAGMENT RING WAS STOLEN FROM THE DELIVERY DRIVER THEY HIRED AND ITS ALL BECAUSE OF LACK OF PREPORATION. THE END OF THIS MONTH IS SUPPOSE TO BE ONE OF THE MOST IMPORTANT DAYS OF MY LIFE AND YOU HAVE ALL RUINED IT. I HAVE A WHOLE TREIP PLANNED TO PROPOSE AND NOW I CANT ALL BECASUSE OF DEVIN THE STORE MANAGER WHO SAID HER SELF SHE DIDNT KNOW A ENGAGEMNT RING WAS SUPPOSE TO BE PACKAGED BEFORE SENT OUT?? WHAT KIND OF SENSE DOES THAT MAKE. NOR DID ANYONE HAVE TO SIGN FOR THE PACKAGE. I WOULD LOVE A CALL FROM CORPORATE OR I WILL CONTINUE TO LEAVE HORRIBLE REVIEWS EVERYWHERE POSSIBLE.

Chris Fuqua

Apr 7, 2022

I've always had good experiences here.

Jacob

Jan 23, 2022

Workers refuse to wear masks correctly. Loud high pitch sounds echo through the hallway when working on jewelry. Wasteful business does not recycle.

Kristy Gordon

Jan 8, 2022

I just want to thank our consultant Devon she was absolutely amazing and helped us get my dream ring!!!

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Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

Does Kay Jewelers Outlet personalize existing jewelry?

Kay Jewelers | Jun 12, 2022
Kay Jewelers | Jun 12, 2022

Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay engrave jewelry?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Does Kay replace watch batteries?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Can Kay repair jewelry?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Does Kay do jewelry consultations?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay repair watches?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay inspect jewelry?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Does Kay personalize existing jewelry?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay clean jewelry?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay can professionally clean jewelry for free.

Can Kay repair a ring?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

Can Kay do custom jewelry design?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay resize a ring?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 13, 2022
Kay Jewelers | May 13, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Are you performing jewelry inspections yet?

Sharon Dutcher | Sep 10, 2020
Connie Helker | Sep 10, 2020

Yes they are but by appointment only. I found out the hard way.

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