The UPS Store

Corinne Hoener

Zero stars actually. Twice I've returned items at this UPS Store and they were not received. Both times the employee took my package and tossed it on a pile in a way that clearly indicated they didn't give a you-know-what about anything. The employees at this place are just terrible.

One Guy

Horrible service, walked in 7-23-22, two people in front of me, one employee at counter. finally he yells out something and a kid comes from the back area, looked like he just woke up. instead of taking care of customers he stands there asking if he can get Tuesday & Wednesday off next week. Finally after 20 minutes of waiting he picks up the scanner and scans a code on my phone and printed out my tracking number and receipt, a 30 second task. As of Thursday 7-28-22 the tracking number shows no movement yet. Did I also mention the condition of the store ? What a mess, boxes thrown in piles, packages everywhere, floor, counter and piles. The floor looks as if it hasn't been vacuumed in months. UPDATE...My package that I sent out on 7-23-22 is still at the Utica store listed as "label created", not even "on the way" and says the delivery date will be provided as soon as possible. Today is August 3rd, the package has been sitting there 11 days so far.

Samantha Stedman

Very nice staff but no drop off box and never open at 8am like store hours say

Liz Cromer

Store hours say they open at 8. I went at 9:12 and the doors were locked and no one answered the phone when I called.