Dairy Queen Grill & Chill

Curtis Cavender

Poor service, lack of attention from employees....

Ashley Simmons

I’m here all the time for doordash. Customer service is usually great, orders are usually good. But as soon as you walk in, you are hit with a horrible smell. It’s all in the lobby and it smells so bad. It doesn’t even smell like trash it smells like really bad b.o . And it literally takes up the whole lobby area. I’ve noticed this smell for the past couple of months.

Mrs J

So we pull up to the drive through, order 3 things, and scan in our app which has a debit card attached and a coupon. We are handed our things as well as a pup cup and told by the man at the window to have a good day. We drive down to the end of the parking lot and stop to give our dog his pup cup and a heavy set girl comes running towards us yelling " you have to pay for your food!!" So my husband rolls down the window and says " I'm sorry, i thought we paid in the app" ( we have done this at places like mcdonalds and taco bell multiple times with no issue) she says " No, you did not" so he gives her our debit card, she goes back inside to run it and comes back out with our card and reciept. I look at it and ask " why did we get charged full price? We had a coupon" to which she r esponds something to the effects of " oh, i had to re ring everything up manually because when you scanned through the app and drove off it cleared the transaction out." She apologized and offered to give us a free onion ring on our next visit for the trouble. First off, we did not drive off. If we had she would not have been able to catch up to us at that point . Second, we found out a little later that we did indeed get charged twice through our card, and that's probably why the transaction cleared itself out and confused her. On top of all that my ice cream was melted inside my container and spilled while on the way home. I should have known not to come back here as the first time we went to this store, upon opening the dining room doors..we were greeted by servers yelling at each other behind the counter about how their only line cook had quit mid shift and none of them knew how to make anything themselves. I'm on the phone with my card company now regarding the double charge because both myself and my husband have worked in the food service industries in the past and i absolutely can't handle interacting with someone who gives off the impression that they may not know what they are doing. This second issue was enough for me to decide to go somewhere else in the future.

Cimarron Evans

Lady with nose ring(sorry didn’t know your name) super fast getting items made before I could pay she has great smile and fast with order while it was super busy. Thank you