Buckhead Blooms

Annita - Sequins In My Salad

I am SO disappointed and SO upset. I am a returning customer at Buckhead Blooms. The last time I made a fairly large order and there were no issues. So when it came time to order flowers for my father’s funeral, of course, I went to BB. I had a very specific request for white rose boutonnieres. I placed the order with Javier and moved on to other details of my father’s funeral. However, when I arrived to pick up the order, I was presented with a box of CARNATION boutonnieres. When I advised him that I had ordered roses, his response was “the roses were more expensive.” I beg your pardon! On further discussion with the woman who proclaimed herself to be the “acting manager” Bernadette, her first response was also to try to explain to me about the price of the roses. I had to interrupt her and let her know that the price was not the issue here. The issue was that they had not produced what I specifically requested. She proceeded to outline to me the pros and cons of roses versus carnations (including the fact that roses were for proms), all of which I appreciated, not being a “flower expert” as she said of Javier. However, as I told her, none of that was part of the conversation I had with Javier on placing my order. Had that conversation taken place, I would have had the opportunity to make the decision as to which flower I wanted. Instead, their biases led them to believe that I somehow couldn’t afford what I was requesting??? And therefore, I should have carnations??? Mind you, this order was a good deal larger than the initial order I placed, and an additional charge for roses was immaterial, given that it was my father’s funeral and white roses were what my family had decided on. Of note, just to be sure I wasn’t completely insane, I looked back through my email to discover that I had never been forwarded an invoice, so any opportunity to correct this before the work was done was nonexistent. And after I picked up my order, I received a receipt that just stated, “item” quantity 60….Sigh… It is so disappointing that Bernadette decided to debate me instead of trying to solve what apparently was a miscommunication. The carnation boutonnieres are nice and well made, but they are NOT WHAT I REQUESTED. After a quick search, it appears that the unprofessionalism displayed in this case is not an isolated incident. I think the owner Patricia should delay the trip back to her home country this summer and instead opt to give her staff a refresher course on customer service and conflict resolution. Supposedly, the owner is to be notified about this issue, but that remains to be seen, considering the conduct outlined above. In any case, I will be taking my future business elsewhere, where it is appreciated and where I am treated like a valuable customer.

Dale Morrow

This was an amazing professional experience on an a beautiful flower arrangement in short notice. In 2 hours they not only made a beautiful arrangement but also delivered it to my Angel believer.. I hope she was surprised and happy to receive. She is such an inspiring lady full of ambition. DM

Nahla Mariposa

My co-workers and I decided to purchase flowers for our supervisor because her brother passed away. I work in Buckhead and I was grateful that this store was only five minutes away. The designer took my order over the phone and it was ready in time for me to pick them up at 9:30am. When I walked through the door, I blown away at the arrangement. I ordered the White Willow and it was stunning! My manager absolutely loved them and everyone at the office also agreed. Thank you so much. I will definitely be coming back.

Elisabeth Gibbons

I have been using Buckhead Blooms for many years and have never been disappointed. They create the most unique and beautiful arrangements for all kinds of occasions. I would definitely recommend them for any of your floral needs. Look at what they just delivered for me!