JVC Kenwood USA

Simon Barke

Most horrible customer support hotline. Was given the runaround. "let me forward you to the correct guys". Two times. Into different never ending queues. Do I want a call back? Sure. Call back happened instantly. From a different department with a confused customer service representative who didn't even know why he called me. He then tried to forward me again. Back to another computer queue. (I've also never experienced a phone computer that's as rude as the Kenwood one. After confirming my call back number it just hung up. With no confirmation whatsoever.) Needless to say that I'm still trying to find someone at Kenwood who can answer a simple question that's not covered in the manual.

Marci

I bought a new vehicle that came with a Kenwood Monitor/Radio. I tried to order a hard copy of the Operations Manual --it's 104 pages and difficult to read on a phone but they would not provide one. I even offered to pay for it but the answer was no. Terrible customer support!!!

Jerel Backwood

Good place

Michael H

I bought a Kenwood DMX 4707 s that stop booting up on May 14th I mailed out this head unit and send it to their repair facility in Syracuse New York. While they had it I had to place several calls to try to get informed as to what the status is of the radio come to find out they mailed the head unit over to JVC Kenwood in California they receive this June 2nd it's been a month-and-a-half I'm trying to track down what's happening with the radio I've called their customer service and got no resolution I was giving their phone number for FPS only to call them and get hung up on because I didn't have the serial number and I asked them to use my phone number or tracking number to locate this radio so after getting hung up on. I called back to the customer service let them know I spoke with Mike the day before and that I was supposed to get a call back from a supervisor which didn't happen I spoke to another supervisor to which I was told they needed to send an email to corporate that they could not call them, give me the email address, or a phone number to call corporate myself to try to get this resolved. I have a Jeep event which is what the radio went into this Saturday I asked them to make sure that it was Back to Me before Saturday or Saturday morning because the Jeep event starts at 2 p.m. they would not do anything any further than just emailing their corporate asking either for a refund or that I requested them to overnight a head unit to me and they should be more than understanding to because they've had to head unit for almost 2 months. The part that I don't understand is it was sent to the repair facility why is it before they send out a head unit to me they have to wait for their repair facility to send it over to California and for me to wait four days at least 4 days before they send out a head unit to me as a replacement I don't understand why it's taking this long just to get a radio repaired or radio replaced it's not that difficult this is been a horrible experience and I will never buy or touch another JVC or Kenwood and I will make sure that none of my friends by a JVC or Kenwood for as long as I live if I see them with one in their hand I'm going to smack it out of the damn hand. I would suggest you to buy a different brand something more stable like a Sony or Clarion they're truly not worth the headache or the hassle of dealing with them ever again ***update*** So follow up to the great JVC Kenwood Saga. So they called last week to give me a tracking number. This tracking number says that the radio went out on 5/26 and was delivered on 6/02 at 10 a.m. in Clearwater. Now my address is not in Clearwater I looked again and it was sent back to the shipper 06/07 from Clearwater. I called customer service and received a call back from the supervisor that was looking into it and they don't know what happened. But they're going to send me out yet another unit. So I asked them if I could get it overnighted because of all the trouble. I was told that they are unable to overnight me a unit that it had to be sent out via regular UPS shipment again. So it looks like I'll be waiting another week to see if I finally get my car radio back or if they have yet another excuse. Lol smh 🙄