European Wax Center

Gabriella Gutierrez

I had a terrible experience from the waxer who completely irritated my skin last night, she broke my skin barrier and I got welts on my skin shortly afterwards. My skin was red, burning and it was very painful. I had just told the waxer I had sensitive skin and those were my results. I have been a EWC customer for years and have spent thousands on wax passes and products. I will not be returning to this location! I spoke with the Assistant manager Destiny and the regional manager Tracy, who was super rude and wouldn’t take the time to let me explain my situation. She called from a blocked number and mentioned that she had already watched all the videos from my visits, heard all my previous phone calls, and called my former waxer who no longer works there as soon as I answered the phone. She was very unprofessional and ended the call before she let me finish talking. I don’t know why they think it’s okay to treat people this way when you’re dealing with irritated skin from a bad wax experience and just want to feel better, to then have an even worse experience from them!! Tracy offered me a different location that’s 20+ miles from where I live. Clearly they don’t care to provide a good experience as long as you keep investing your hard earned money. If you have sensitive skin RUN from this location. They won’t do anything if the waxer damages your skin. These places are independently owned, so yes the owner (and probably the managers too) is directly benefitting from your business. You will save lots of time, money and energy going elsewhere!

Di Dii

I’ve been coming for a year and finally found my person.. Nina is great! She’s very efficient and fast. Brazilian and underarms done in 20 minutes! She made me feel very comfortable and she was very knowledgeable about all the products they have & which ones would be great for me. Most definitely renewing my pass to stick with her 💙

Nena

Great service

Vicky ramos

I've been coming for about 6 months now and I will never go back to shaving. Janelle is the best. She walks you through the whole process while having a full blown conversation with you, extremely friendly and knowledgeable.