Red Robin Gourmet Burgers and Brews

Garret Garlinger

A good Red Robin. All I can say is, Red Robin YUMMM.

Alexandra Luxton

Excellent staff! We also had the opportunity to meet ToTo, a rescue dog with a lot of character!!

Shandi Noakes

We used to love Red Robin. Recently the service, cleanliness and quality of food has become so poor. Tonight a friend and I decided to try. To begin there was only one waitress serving the entire restaurant during dinner hour. This is really unfair to her and customers as one person shouldn’t have the responsibility of serving that many people at once. So my review is not a reflection on her performance. My friend and I ordered completely different burgers. She had the Mad Love and I had California Chicken. We both added ranch to ours and after a bite said our burgers tasted like blue cheese. We thought maybe the dressing was wrong, but trying it separately confirmed that was ranch. Then we thought maybe they accidentally used blue cheese instead of mayonnaise. Neither of us like blue cheese but didn’t think it would be harmful. We ate as much as we could but couldn’t stomach to finish the meal. The waitress was so busy we didn’t want to have to send it back for new burgers. At this point my friend decided to try just the cheese and realized that is what tasted horrible. I tried mine and it was the same. Both of our burgers had provolone on them. We had ordered other food to go and when the waitress came back we told her what we had found and she apologized and said she would speak to a manager. Another long while went by and the manager came to speak to us and asked what was wrong. I explained the scenario and he said “So you got the wrong cheese?” And I said “No… this cheese is bad!” And he said well the cheese comes straight out of the packet and there were no other issues.” He didn’t attempt to smell the meal or check the cheese in the kitchen. Then said “Well what do you want me to do? Do you want me to remove these from your bill or you want new ones… it’s seems as though you’ve eaten most of it already.” I just said “no we do not want more food at this point” (we were there well over an hour) so he took the plates and said he would remove them from our bill. Now granted we did have the items removed, but the way he addressed us was as though he was accusing us of lying for free food. His tone was sarcastic and rude. He did not address the fact that we seemed to have just ingested rotten food and this would continue to happen if they don’t throw away this cheese. I left feeling so nauseous and ended up throwing up. This manager had no consideration for our health. His approach and customer service skills where downright disrespectful. This is really unacceptable to be serving rotten food and I am concerned for other customers who may experience this as well.

Gogo Perez

Cost cutting is apparent. Burgers were heavy and greasy. Fries were cold and soggy. The two main reasons we go. The menu is stripped down (again) with a strong emphasis on Donatos pizza. Which we did not try.