Palm Beach County Water Utilities Dept. Administrative Offices

Category: Water utility company

Address: 8100 Forest Hill Blvd, West Palm Beach, FL 33413, USA

Phone: +15614936000

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Prasad Raje

Jun 7, 2022

Extremely incompetent department. Dealing with the department makes you realize how dinosaurs became extinct!

Debi Vitaglian

Apr 17, 2022

At 3am I was awakened by a grumbling sound and found that a water pipe burst in the ground. I call and spoke to the nicest woman. Who assured me someone would be there soon. By 7:30-8am there were Trucks in position ready to go. And at 9am the crew leaped into action. Dug, pumped and actually scooped with their hands to clear the path and be able to fix the issue by lunchtime . I’m sorry I missed them before the left I wanted to thank them personally

Ger bo

Mar 24, 2022

Appalling!! Why not be more professional with the service, they tell you that someone is going to help you in Spanish, they leave you waiting a long time and they don't solve anything 👎👎👎

Diva V

Mar 1, 2022

Very unprofessional. I wish they would work on restoring hope in humanity and not the opposite. Their penalty policies should be updated and and employees should be trained for better customer service. Do better you know you can and choosing not to as a company is poor excuse for customers to forgive their mistakes and lack but nobody else’s. Maybe instead of a year penalty it’s 1 billing cycles the first time 3 the next time and so on and so forth. As a company you should extend the grace that you want from customers when your customer service reps make a mistake, when our waters are contaminated and things are miss handled and we have to have boil water in affect. We deal with those issues and offer forgiveness. You should be a company that does the same. Perfection does not exist but you can try to do better and love on the customers you do business for. Leaving a mark that for years will be talked about. When others complain about there water company we can defend ours and say not us they treat us better.

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Questions & Answers

Is there a way to cancel service on weekends?

Debra Dixon Trivers | Jul 12, 2022
Michelle Han | Jul 12, 2022

Not that I know of.

I would like to change my address what finger to do

Magalie Angers | May 13, 2022
Magalie Angers | May 13, 2022

I have a condo at 132 tandem f west palm beach I would like to change my address in Canada because I am moving to 1707 des roses in Carignan j3l 5c3

Do they repair outside pipes

Najah Rammouni | Apr 13, 2022
Alicia Jean-Francois | Apr 13, 2022

Only if the pipe belongs to Water Utilities.

Question regarding filling a swimming pool with my hose, based on the online calculator, I see that in Palm Beach county the approx charge for public water is approx $9.35 per 1000 gallons and a matching sewer charge of the same..is that correct

Steve Karp | Feb 12, 2022
Palm Beach County Water Utilities Dept. Administrative Offices | Feb 12, 2022

Palm Beach County Water Utilities Department commodity fees are based upon a tiered-rate structure. Residential rates are found in Section 6.6.1 within our Uniform Policies and Procedures Manual: https://discover.pbcgov.org/waterutilities/Pages/Policies-and-Procedures.aspx. Your potable water consumption determines potable Water and Wastewater charges. Wastewater commodity charges are capped at 10,000 gallons. For additional questions or concerns, please feel free to get in touch with our Customer Service Center at (561) 740-4600, and one of our Customer Service Specialists will be able to assist you further.

My water pressure is extremely low lately. Is this normal?

liette vezina | Sep 10, 2021
Palm Beach County Water Utilities Dept. Administrative Offices | Sep 10, 2021

Please call our Customer Service office at 561-740-4600 Monday-Friday during the hours of 7:30am-6pm and they can look up your specific address and provide additional information.

I had my water turned off because I sold my house, is there a charge to turn it in for another two days?

jaimie shelling | Sep 11, 2019
Debbie Coombs | Sep 11, 2019

There is a fee to turn it back on.

Can I pay my bill here and do you take cash?

Shirley White | Sep 11, 2019
Ed Ryan | Sep 11, 2019

No .Gateway n Jog Rd, customer service,,

When selling my condo, do I have to come in person to take my name off and cancel the service? Can this be done over the phone or email?

Carla Jasper | Sep 11, 2019
Palm Beach County Water Utilities Dept. Administrative Offices | Sep 11, 2019

Please call 561-740-4600 for assistance with this. Our Customer Care team will assist you.

Read More

Who do I contact to have a water meter installed

Richard Insley | Sep 11, 2019
Alberto J Hernandez | Sep 11, 2019

Contract management

can't access my account..

victor carranza | Sep 11, 2019
Flydude25 | Sep 11, 2019

You should call customer service for further assistance

How to get temporary water on a job site 1901 N. Dixie Highway

Tara Johnston | Sep 11, 2018
Debbie Coombs | Sep 11, 2018

That is in the City of West Palm Beach Utility's service area. Contact them to see about getting a hydrant meter.

What is the cost for shutting and reopening water main at a seasonal condo in century village

bruno carriere | Sep 11, 2018
Jacqualine Anderson | Sep 11, 2018

Do you have water plant operator jobs availible

Who do I speak to regarding water hookup?

Peggy Whitaker | Sep 11, 2018
Debbie Coombs | Sep 11, 2018

It depends on where you live.

Would water delivery be interrupted during a power outtage?

Peter Bishop | Sep 11, 2017
Debbie Coombs | Sep 11, 2018

Not if you are on County or City water. A power outage only affects water if you get your water from a private well.

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