Shoe Dept. Encore

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

Having a bank statement would be helpful. But you should still be able to return them. They should still have the items barcode/SKU number still in the system.

You could call and ask

Yes, but you must have the purchase invoice