Victory Cruise Lines

John fusaro

The ship was spotless cleaning 24/7 room service great and fast the crew went out of there way all the time Room was clean and sanitize all the time will return to MIAMI FOR ANOTHER CRUISE

George & Pat

Absolutely the worst customer service I ever experienced. Booked an anniversary cruise on Victory 1 for July / 20. Company discounted trip $3,000/couple. The company cancelled but offered a trip on Victory 11 in August/20 and discounted $2,600 additional due to longer more expensive trip. Once again company cancelled trip. I understand the virus was an issue So I asked to book same trip in 2021. Customer rep said trip offered with a $200 pp discount but since they had cancelled both trips on us we would get $300 pp. I said "wait a minute" we were getting a total of $5,600 discount on a trip that you cancelled and all we're offered is a total of $600??? That's hardly fair. I finally sp/w a supervisor who said the discount wasn't a credit that I could use on another trip. When I pointed out that her company gave the discount to encourage bookings why are we not offered a courtesy discount since we didn't cancel but Victory did? At that point she blew me off with "there's nothing they could do". Well what I'm doing is taking a Great Lakes trip with my wife in 2021 but with a different cruise line. Further I'll never book another trip with Victory OR American Steamship lines. Customer service like this can destroy a company. I even wrote to the president and got no response as he just handed me off to customer service. WOW what a great way to help a customer - "BUYER BEWARE".

Mark Hellmann Regouby

The service really made it for me. This crew rushes to help you at every turn. Thank you to Chris in the tavern, and Angelito, Jeff and Max in the restaurant. You guys went over and above with your hospitality.