Brickell Travel Management

Mimi Suratos

Red Team is the most accommodating partners as a Travel Desk Service. I never had a bad experience or long response time from this team. Eduardo Diaz is exemplary!!!! His customer service skills is superb and extraordinary. Do all the best you can to KEEP him, PROMOTE him and if possible TREAT him to a nice meal to appreciate his hard work. You guys rock! :)

Carolina Sbaile

I did not want to write this review because this agency was so well recommended and I really tried to diplomatically solve my issue with them. Ennio Gonzalez who claims to be an “Africa pro” straight up lied to me selling me a package to visit Kruger park and sent me to another private reserve instead. Yes, I went all the way to Africa and never stepped on Kruger even though I had specifically asked for Kruger and we even have email exchanges where I ask for Kruger and he replies back that he booked me for the park. Even when I realized (in Africa) that I was at a different park, I asked him if he would at least send me on a tour to Kruger (which was possible for an extra $300). He refused to do anything and said I was better off at that private reserve, that I didn’t have enough budget for Kruger (which he never informed me, otherwise I would have come up with the budget), and made a bunch of excuses. But we all know the truth: he gets commission from other reserves and books people there so he can get some extra $$$. He’s also extremely unapologetic, and straight up arrogant, never admitting he’s made a mistake. Had he tried to do anything to fix the situation I would have not written this review, but he was blaming me for being frustrated and “not having a budget” (which is absolutely not true) instead of trying to help me. I would never *EVER* recommend this agency to a friend. They made me feel betrayed, alone and stupid at a place I didn’t even want to be at in the first place.

kamal altahir

Very nice and easy to comunicate with u

Christopher Brown

I've been working with David and he's been very accommodating and so pleasant to deal with! If you're a frequent traveler like myself and want to eliminate the stresses of booking travel then David and BTM will be your last stop!