Whitefish Credit Union - Kalispell Branch

Kristi Pulley

We just got the shop loan through whitefish credit union and they are terrible. My husband said they haven't updated their protection software in over 12 years. They've sent more than half our mail including my debit, pin# & our checks to our personal address which is undeliverable. We specifically called to order checks so we could be sure they had the right address and stop they sent them to the wrong one. My husbands card and pin # arrived at our mailbox and mine all disappeared after being sent to the wrong address. We might already have to get a stop payment and new card. Totally incompetent. If I didn't have a loan through them already I'd close my account immediately! Expect to spend a min of 10 min on hold every time you call. No doubt because of the complete incompetency of this business. While I’ve dealt with some genuinely good people who work for them I am even more disappointed to hear in their responses that this isn’t the first incompetence complaint of the day by far.

John Pongrac (mtnwest144)

I've been to all the banks in town. This bank is the only bank that wants you to sign your life away to cash a check on their own customers account. Finger print, Social security number. No one else in town requires that. It's like they don't want to let go of money that's not even theirs..So many good hometown banks in town...Maybe look elsewhere...

spurlin martin

Love them it is great

Michelle “Shelby” Handlin

Whitefish CU has incredible customer service! That's why I moved my business accounts here, along with my home loan and personal accounts. Working specifically with folks like, Shawn Schmid and his assistant Ronda Palmer, has been a pleasure. Responsive, honest, hardworking is just the tip of the iceberg. Shawn has been an excellent guide through the mortage process for both personal and real-estate investment loans. I bank with WFCU because of folks like Shawn and Ronda! Thank You!