The Pines At Island Park

Josh B

First and foremost being from the South, the no air conditioning really threw me for a loop. Once windows were open and fans running it was very nice though. The cabin was a little dusty but clean and bedding was comfortable. Only detractors was the ceiling fan not working and the bushes/grass could stand to be trimmed back. I would recommend to anyone though.

Don Anderson

Wish it could be 5 stars, but several issues were experienced. The first night we arrived the spa was not working, Collin was great and came to repair it, he noticed our deck out to the spa had a foot of snow on it and he said he would have some one shovel it in the morning. Second evening spa not working again, Collin comes to the rescue once more to try and fix it. He comments that deck was still not shoveled and says he will personally shovel it tomorrow. Wonderful Collin shows up on our third day and shovels the deck in the morning. Unfortunately once again that evening the spa is not working again. Collin comes to the rescue and this time it appears to be fixed. These cabins are in a wonderful location for snowmobile riding and we would love to come back, BUT only if they have replaced the totally worn out and super uncomfortable sofa and chair. Went to plug our Amazon Firestick into the tv and there was several years accumulated dust behind the tv on all the wires and components. Collin was super helpful and polite and tried his best to resolve issues.Also we were not told the restaurant was closed until we checked in.

Brad Smith

We booked a last minute trip to Yellowstone and chose The Pines. The cabin was awesome and so were the people at the front desk. That wasn't it! We forgot a mat that goes in the back of our SUV. We left it outside next to a tree. I called them and they found it and put it in their office. The front desk lady found one of the guys there that was coming down to the Salt Lake area the next week and he said he would drop it off at my house. Very cool. He accidentally forgot to bring it with him. I talked to him and he insisted on shipping it to me at his expense. What a refreshing customer experience. Problems are inevitable, but how they are handled determines how customers "feel" about a business. I will refer The Pines and stay with them again.

Darin & Sue Rindal

We stayed in Cabin 27 and what a beautiful cabin it is! The bathroom looked like that of a 5 star hotel! The beds were very comfortable and there was nothing at all that we needed and could not find in the cabin! The full kitchen was nicely stocked with appliances and food prep items. There was no AC in the cabin and I worried about that but found that it was never needed! We closed the windows in the morning (it was actually chilly) and it kept the entire cabin cool until the sun went down and we opened everything up again! Hot tub on the deck was perfect! We were in each day and it felt like a little piece of heaven every time! Also, Barb in the office was such a pleasure to deal with! Thank you for making us feel so special!