Heritage Ford

Adam Kadach

I had a positive experience while purchasing my 2020 Ford Escape (2 years ago) and I LOVE my car. I just HATE dealing with the Service Dept. at Heritage Ford. The 2 gals that answer the phones are rude and cut you off. They almost make me feel like I'm inconveniencing them when I have a question or need to reschedule. Not to mention the so called "Service Reps." They are stoic, have no customer service skills, and no knowledge about cars without their computers. If it wasn't for the free lifetime oil changes, I'd go elsewhere. As it is, I need 2 recalls and they expect me to figure out how to get home (Modesto to Atwater) and what to drive while they have my car. When questioned about the official letter from Ford stating "they would provide a loaner car or rental car for the duration of the recalls," I was informed abruptly that they don't do loaner cars," and I didn't even get to finish my sentence about a rental vehicle before the gal cut me off stating "we don't do loaners as we just don't have the man power here." I'll be calling Ford directly to confirm the details and make them aware of the poor service that I feel I have received since owning this vehicle. Razzari and Price Ford have WAY superior customer service compared to this place and I can comfortably say this, as I've owned vehicles and serviced them at both of said dealerships.

Clifton Russell

Heritage Ford is one of the best places you can buy a vehicle they are very nice very professional and will work with you I will recommend anyone to go to Heritage Ford and get a vehicle the sales team the finance team was awesome

Daniel N

Have to write a review about the great experience I had picking up our Bronco from Heritage Ford. I placed my reservation for the Bronco on day 1 (way back in July 2020), and due to production timing was finally able to have it built and delivered at the end of July. Given how rare and sought-after my build spec was (2-door Wildtrak w/all the desirable packages/accessories), Heritage understandably put a dealer-markup on the build by default. After a quick discussion, they removed the ADM and sold it to me at the promised MSRP. This is doing business the right way, props to Heritage Ford. Fred (I hope i'm remembering your name right) was AWESOME to work with in the finance department. Handled our trade-in and the economics of the deal very well and didn't pressure-sell to us which is very appreciated but did inform us of all of the Ford offerings and their benefits. A+++ to him, he's one of the best finance managers I've worked with ever. Sadly, a drunk driver hit the Bronco after a week of ownership and possibly totaled it (working with insurance now). If we do get the green light to replace, I'll have to contact Heritage again!

Moises Acevedo

Customer service was terrible I went in asking for a crank relearn and Omar Ramirez made me feel stupid the whole time telling me I was wasting my money and trying to get me to have Ford do a scan on my vehicle after I already told him I have a scanner at home anyways I made an appointment for another day and when I arrived I had to talk to him again and again as soon as I told him I wasn’t getting it looked at by ford and I still wanted to crank relearn his attitude changed and even told me if it doesn’t fix my problem I still have to pay well no duh I asked for a service. I tried telling him why I needed the relearn but he kept walking away from me not ensuring me that he was listening I felt very disrespected today if Omar knew so much about cars he’d be in the garage I wanted to speak with a manager about my experience but I was already fed up do better I went in on 07/21/22 at 10:30am you guys have my number