Rhode Island Department of Labor and Training

Category: State government office in Cranston, Rhode Island

Address: 1511 Pontiac Ave, Cranston, RI 02920, USA

Phone: +14014156772

Opening hours

Sunday: Closed

Monday: 8AM–4PM

Tuesday: 8AM–4PM

Wednesday: 8AM–4PM

Thursday: 8AM–4PM

Friday: 9AM–4PM

Saturday: Closed

Reviews

Kevin Tortolano

Aug 5, 2022

It is what it is. RI is broke and wants our money.

Lauren Carlson

Aug 2, 2022

They need to hire more people for the phones. The wait times are unbearably long; 2-3 or more hours just to be hung up on immediately. Most of the time you don't even make it that far, the robot will hang up on you before the hold music even starts, telling you the queue is too long. They close at 3pm which gives you a very small opportunity to call if you get hung up on and have to wait another 3 hours. The combination of the hold music being the SAME repeated jazz song interrupted in intervals by the robot voice literally reading every letter in the URL to go online, borders on actual noise torture. Multiple times I've had to hang up defeated because I couldn't bear to hear it any longer. There is NO alternative option to get ahold of them such as leaving a voice-mail or email. It's ironic, because I was only calling to inform them I was ceasing my benefits due to being hired...which is what the representative who reviewed my work log told me to do...well I have been at my new job over a week now and I literally can't call because my shift is 8am to 4:30...

B STIZL

Jul 22, 2022

Absolutely horrible. Never experienced a lack of work ethic. A company didn't pay me for work I performed. I was told they intended to pay me. Mind you the money was owed for 2 weeks when I heard this. No one intends on paying someone 2weeks after your supposed to ofbeen paid already. Speak with the investigator. Once again they intended. He said this should be resolved soon. I called 2 X's to find out the time frame they have to pay. Because now the money is owed for 2 months now. I want a job that I can ignore regular duties like returning a call. You can't take 2minutes out your investigations to return a call and answer a question. Then still get a check. This is why ppl think State employees are Lazy. Thanks for the help with getting my money owed. This is why people get attorneys. Labor attorney search next. Can't believe I have to. However don't expect even minimum effort by them. To me it's called avoidance. So thanks for your help in allowing the company to take advantage of me.Then do the same thing and not do what's right.

Heather Auxier

Jul 19, 2022

Absolutely horrific experience multiple times with their phone system. It's beyond broken and they are beyond understaffed there. I wanted to call once for a quick question, the system immediately hung up on me. I didn't bother calling back. I had to call again because it said my account was marked as fraud. Waited on hold for over an hour. I finally got through and thankfully it was resolved quickly. Just now I had to call again so I waited on hold for over an hour again. The person I talked to was knowledgeable and did help with resolving the issue but then became incredibly condescending when I told her that waiting on hold for an hour is completely unacceptable. She told me that I should be thankful I only have to spend an hour of my time to get my money. She made it sound like I was getting free money for no work and like I have nothing better to do with my time just because I'm unemployed. She was constantly interrupting me and would not let me get one word in. All I wanted to say was "It would be nice if the website had a way that I could request someone to call me rather than wait on hold for an hour." She didn't let me get through the first 3 words before she interrupted me again. And I still have to call them again after all this. Please implement the option to let us request people to call us or an email system at least for quick questions to help ease the phone system. UPDATE: I had to call them back today. I called at the exact moment 7:59 became 8am, with number on speed dial and immediately pressing 1 then 3. I still waited on hold for 24 minutes. So... good luck to everyone else.

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Questions & Answers

So is the call center basically for show because all they do is say there is a high call volume and hang up on you no matter what department you press and you can leave a message on someone’s phone because they don’t call back

Leanne Pilon | Sep 9, 2020
Melissa | Sep 9, 2020

I agree, I dont think anybody is working the phones. I made a mistake and cant fix it without knowledge of how. I cant get through to anybody, been trying for 4 weeks, and no call backs.

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Can i go there in person with a problem im having or do i have to call

John Rossi | Sep 10, 2018
Antonio Gomes | Sep 9, 2020

I retired two weeks ago and the company is refusing to pay my three weeks vacation what can I do

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Why is it that everyday I call to get assistance and nobody answers on the ui line

lopes herminio | Sep 9, 2020
Caitlin Parker | Sep 9, 2020

Because this state sucks! Don't even bother calling. Call the governors office. They flag your claim and have unemployment call you.

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How can one get fired without previous warning?

margaret iannielli | Sep 10, 2018
Tara Pontes | Sep 10, 2018

by doing something that calls for an immediate fire. What did you do?

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What temperature is to cold to work

Steven Mcguire | Sep 10, 2018
B Couture | Sep 9, 2021

No temp to cold

Does anyone know how to get in touch with someone from there? They never answer and say they are helping other customers. How the heck are we supposed to get in touch with them???????? 🤬

genesis crespo | Sep 9, 2020
Mary Dupureur | Oct 14, 2021

I don't know I keep calling the number and it keeps hanging up on me and I live in Florida I never applied for anything in Rhode island and somehow they got my information and I can't even talk to anyone.

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Been trying to call for a week now. With no results. How do they expect us to live. Going to call the governor's office to see if they can help.

Milton Restituyo | Sep 9, 2020
jean gardiner | Sep 9, 2020

When you call you can't get through. When you do they hang up. I requested a call back. A month and a half and no one calls you back .

I am layed off and collecting unemployment benefits, can I receive my social security benefits without reducing my unemployment benefits?

Linda Fleury | Sep 10, 2019
Raymond torres | Sep 10, 2019

Yes u can. They also will tell u what u qualify for.

I’ve been waiting for three hours to get a hold on of someone and there is no answer. It’s very unfortunate and irresponsible on their part. I wish I had a job where we can ignore calls and get paid. DO BETTER . Very disappointed

Samantha Castro | Sep 9, 2021
ian toye | Sep 9, 2021

Literally the only way I've gotten anyone to answer is to call right at 8am when they open, and even then its 10-30 minutes of holding. But watch, they'll come along and give you the same "call later in the afternoon" cookie cutter answer they give everyone even though its impossible to get through at any time that isn't 8am on the dot. I wish you luck.

i miss the called for some reason when they called it says scam risk my phone block they call i check my status it said working on i bin trying to reach them does anyone know if they are open so i can go there cause the phone situation is brutal

Phat phat | Sep 9, 2021
TreDan R&B Superhero | Sep 9, 2021

Hey just e-mail them you will have better luck then they phone situation be sure to include you phone number so they can call you directly good luck and God bless 🙌🏾😊🙏🏼

I have been trying to call to talk to someone and answer i made a mistake on Sunday i been calling allday

Raymond Stedford | Sep 9, 2021
TreDan R&B Superhero | Sep 9, 2021

Everyone is having the same problem of not being able to get through on phone calls the system sucks the system is also slow you may have to wait but keep trying to call it makes a lot of sense to keep trying

Can I go into the office to see someone about my benefits

Jessica Logan | Sep 9, 2021
Michael St.Laurent | Sep 9, 2021

I dont think so. Pretty much only online or phone. I hope you get through.

Where is my 1099 form

Jean Christy | Sep 9, 2021
Rhode Island Department of Labor and Training | Sep 9, 2021

You can download your 1009-G here: https://dlt.ri.gov/1099 They will also be mailed to the address we have on file.

Does anyone know how to get in touch with someone from there? They never answer and say they are helping other customers. How the heck are we supposed to get in touch with them?!?!?!

jo leigh | Sep 9, 2021
Sean O'Connell | Sep 9, 2020

I would go see a fortune teller or check the magic 8 ball .the answer is ???

Can a employer hold my last check because they need paper work from me ? My checks are held back a week as it is and had been held now for an additional 3 weeks. Employer keeps making up excuses not to give me my last check.

Jeremy Giguere | Sep 10, 2018
Chad Sullivan | Sep 9, 2020

I'm going through the same thing and he's cheating me 33 hours. Did you end up getting it resolved

What are ru l es for mandatory overtime?

Henry Barth | Sep 10, 2018
James Armstrong | Sep 10, 2019

Whatever your employer tells you as long as they pay

Can my employer request a doctor's note

Kimberly Turcone | Sep 10, 2018
Scott Harwood | Sep 10, 2019

Yes

I have an updated resume, can I send it in the mail to you? Lorraine Kreizinger

Lorraine Kreizinger | Sep 10, 2018
Daniel Murray | Sep 10, 2018

Yes

my name is Milton Blair i worked for Strategic Solution Team from May2020-November 2020 i filed for unemployment in December2020 i got a call from Mr Weir to send him some documents of which i did but have not heard from anyone since that. My claim#

Tolulope Adediji Blair | Mar 13, 2022
Angelique Mucci | Mar 13, 2022

On the site, there is a "check claim status" highlight. You will need to sign up an account and must have your confirmation code to check to progress of your claim. I had to fax my information twice. After the second time, I got paid pretty quickly. At least that's how it was for TDI. Good luck

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My daughter filed for unemployment early August and did her statement 4 weeks ago and has still not received an answer on collecting. What the heck

Sue Faiola | Nov 13, 2021
Rhode Island Department of Labor and Training | Nov 13, 2021

Hi, the UI call center will be able to answer any questions your daughter has about her claim. They are open 6 days a week including Saturday mornings from 8am to 11:30 am. 401-415-6772.

Telecert is saying they can't find a record for my previded social security number but its also not asking/ letting me put my pin number in. What do I do?

Dawn Garris | Sep 9, 2021
Richard Decosta | Sep 9, 2021

Absolutely nothing..just keep calling and eventually someone will answer then they will fix iy

How do I reach this office to discuss an over payment. I'm back to work and have little time your office is open. Before I stayed trying for over an hour. I've been trying for over a week.

Amanda | Sep 9, 2021
Mohan S | Sep 9, 2021

Please visit office on working days or Call DLT office for an appointment to discuss your case.

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I called several times and no one answered, government does what they want, they are on coffee break, it's bull that they are on the phone because of high volume

Walter P | Sep 9, 2021
Rhode Island Department of Labor and Training | Sep 9, 2021

Hello, the call center remains very busy. However the are open 6 days a week including Saturdays from 8am to 11:30am. We are unable to assist via google questions. Please follow us on twitter @ri_dlt or visit our website at https://dlt.ri.gov for important information and updates.

Why is no one answering the phone? Is the office for UI closed on Wednesdays? Ive been calling since this morning and "all agents are busy" PLEASE Help !

Faithlyn Norman | Sep 9, 2021
Luis Nunez | Sep 9, 2021

I have been getting the same message for literally a month and I'm still trying I applied on February 9th and haven't received any info regarding my claim absolute madness claim was successfully submitted on Feb 9th and am still wait for the claim info

When I certify it keeps saying that it "can't provide a record for the provided SSN." Is there anyway we can fix this???

Solomon Nguyen | Sep 9, 2021
Nicole Bechard | Sep 9, 2021

That is because your apparently need to file a new claim. Has to do that last week myself, then I went to certify today for next week and got that message again. Apparently the person I spoke a its didn't do my new claim correctly

My BYE is up on 3/14/21. Do I need to call to refile or recertify or is it done automatically with the new bill that passed?

GMB B. | Sep 9, 2021
Rhode Island Department of Labor and Training | Sep 9, 2021

If you’re on regular UI or an extension and your BYE expires, you need to file a new claim. If you’re not eligible on the new claim, you will be continued on an extension.

How do unreachable unemployment as I recently got released from havong been a victim of crime I couldn't certify because I was in a coma my beneifts got cutoff I'm struggling

Vincenzo Brancaccio | Sep 9, 2021
Bill Germano | Sep 9, 2021

I can't reach them either, and I haven't received any payment.

If you quit your job its been 3 months and your still unemployed can you apply

Ben Nadrowski | Sep 9, 2021
Michael Sczuroski | Sep 9, 2021

Yes

i filed on sunday and received a screen saying i was successful . yet today there is no payment . have tried no less than 25 times to call this morning only to be told that call center is busy, then they hang up, no hold, just hang up

tim cowell | Sep 9, 2021
Domenico Del Signore | Sep 9, 2021

There a week waiting period dont happen overnight

Im having problems with getting any information from them i apply and havent heard anythimg back yet not a letter stating they received my paper work nothing ive been calling u cant get tho anyone have any suggestions????

Jessica Carvalho | Sep 9, 2021
Stacy Gendreau | Sep 9, 2021

I cant get through either. They are not allowing public inside. So don't bother going there. I met a very nice lady outside who told me to call the Governors office. Which I did. I left my name and phone # with them and was told I will get a call back within 7 days

How do you report a fraudulent claim? No options to do that when you call, and I keep getting letters for unemployment that we did not file.

Lynn Tucker | Sep 9, 2021
Rhode Island Department of Labor and Training | Sep 9, 2021

Please review the information at https://dlt.ri.gov/fraud and then file a report with the state police.

Is there anyone employed there who is available to help when I go in? Or I am gonna have to ask every single person that works there if they can fix my issue??

Zoë | Sep 9, 2021
Jonathan Annear | Sep 9, 2021

The building is closed and there is one security guard that will not be able to help you. At best, they will take a note.....but you won't get a call back. There is no one to call, as the number always states they are "helping other callers" and to call back. You can calls the Governor's office, but the voicemail is always full. You can call the Lt. Governor, but they won't call back either. Anyone with an unemployment issue that needs some resolution is left with no help, no support, and nowhere to turn.

Is RI still process the extension of uneployment

Mackenson Denaud | Sep 9, 2021
Rhode Island Department of Labor and Training | Sep 9, 2021

Hi Mackenson, yes, we are still processing extensions. You can apply for an extension on the regular application here: https://dltweb.dlt.ri.gov/uipua/

Can my Employer force me to work OT? I've getting threatened to get fired if I do not comply with Co. supposedly policy of staying late until the end which means xtra hrs.

Edgardo Lol Pagantpj My It | Sep 9, 2021
Mohan S | Sep 9, 2021

How much overtime. Its a situation, you have to decide if it really required to OT or not. If your employer willing to pay OT then its okay. It's a win win from both sides.

I got fired and now they keep saying my last check is its way. Its been almost 3 weeks what can I do

Jessica Simpsojustn | Sep 9, 2021
Joseph Brown | Sep 9, 2021

Hey, Jessica! Can we get in touch? It’s about my unemployment.

I received a Benefit Instruction form, but never applied in Rhode Island. I've been trying to get someone to notify them of possible identity theft/fraud, but no one answers the phone, any suggestions?

ARNETA JACKSON | Sep 9, 2020
john nadile | Sep 9, 2020

They are clueless over there. I took my plumbing exam to get masters license in there state. Had to fill in the bubbles on paper. Like I was in 3rd grade again lol I couldn't believe it. I took my exam 15 years ago in CT and I did that on a computer. All the info that was sent to me as far as what building to go to was wrong. Seemed like everyone was clueless so I'm not surprised no one is answering a phone call

Is the office open

andrea duque cortes | Sep 9, 2020
Deborah Britt | Sep 9, 2020

The office is open but only for DLT workers everything is done online

Are they letting people inside?

Richard Scuturio | Sep 9, 2020
Janette Lund | Sep 9, 2020

No. All of their offices are closed.

How can I switch my weekly benefits from a keys2bank card too direct deposit

Perren Avery | Sep 9, 2020
Erika Peguero | Sep 9, 2020

It has been difficult to contact them and the only way you can do that is by ending your claim and starting a new one. But I wouldn't recommend that. You can always go to any atm and withdraw the money without fees. I will go to an atm that that are located in stores like the pharmacies or gas stations.

Im on unemployment when i start a new job can i still collect unemployment the week the job holds back ?

Kenis Johnson | Sep 9, 2020
William Silvia | Sep 9, 2020

Noope

What suite number at this building can help me with my claim? Phone and website are not getting anything done so I'd like to drop by.

Don K | Sep 9, 2020
tonya pool | Sep 9, 2020

Don't believe you can go in person Sorry.... Continue trying to call maybe your dialing the wrong number. Call governor's office

Is the unemployment building open to the public and do I need an appointment to be seen

Carissa Manning | Sep 9, 2020
wayne bouthillier | Sep 9, 2020

Yes you do

Hi my question is can a person the was force to resign for a job....can the person apply for employment at labor training or no

Inmaculada Gonzalez | Sep 9, 2020
Cam Camryn | Sep 9, 2020

Better off going inside to ask that question. Good luck

By law aren't you supposed to be paid time and a half for working on a federal holiday as long as it's not a restaurant or retail position?

Kim Blanchette | Sep 9, 2020
Kevin Varella | Sep 9, 2021

Please answer

I wasn’t aware I can collect for my time off during work. Due to the holidays, shifts were cut and I’ve been made away I could’ve collected. This was For the time of 12/21/19-1/1/20, is it too late?

Antonio Rivera | Sep 9, 2020
Bill Germano | Sep 9, 2020

No, but you would have to put in a 1 week waiting period if you haven't for this year.

How do I change mailing address

Lorraine Lawrence | Sep 10, 2019
Andrew Rau | Sep 10, 2019

https://dltweb.dlt.ri.gov/profregsonline/ChangeAddress

How much time ate you entitled to for sick leave in ri

Laurie King | Sep 10, 2019
Dolores Cinieri | Sep 10, 2019

Info on website DLT.ri.gov

I am a branch Manager I work 50 to 70 hours a week my boss says the hours over 50 don't matter because I'm on salary. So my question is how do I get paid for all the extra hours?

Kristen Reed /Smith | Sep 10, 2019
Gary Dusza | Sep 10, 2019

Negotiate a better salary package that offsets the extra hours that you are working.

Who do i contact regarding not getting pto cash out payment 2 weeks after last paycheck after quitting.?

Allison Sinnott | Sep 10, 2019
Dolores Cinieri | Sep 10, 2019

Call. Labor standards

Where do I upload resume

Denise Di Saia | Sep 10, 2019
Cezar Silva | Sep 9, 2020

EmployRI.com

I left notice with my employer. If I leave before my last day, does my employer have to payout my PTO ( Paid time off, vacation pay ) ?

Peter Hogan | Sep 10, 2019
bobby | Sep 10, 2019

Dlt are a bunch of crooks especially Joe degon

How long can I be out of work from a work injury?

Guadalupe Rosas - Cortes | Sep 10, 2019
Charlie Wright | Sep 10, 2019

It all depends on what type of injury

How do i go about getting new tax papers as mine were thrown away??? Thanks

Ryan Budlong | Sep 10, 2019
Raymond torres | Sep 10, 2019

Go to a tax service place and ask for the application again they should primt it out free as charge

Where do I send resume that department of labor and training asks for before 6 weeks of collecting unemployment?

Linda Fleury | Sep 10, 2019
Andrew P | Sep 10, 2019

Building 73

i was wondering if a construction worker is working sparingly due to weather conditions is he able to file partial unemployment for the days he is not working?

sandra carpentieri | Sep 10, 2019
Tony “T Gomes” Gomes | Sep 10, 2019

It depends

Lost my confirmation number how else can I sign in To check my status

Shalonda Johnson | Sep 10, 2019
Andrew P | Sep 10, 2019

You either have to call or come in and get a new one

I misunderstood some of the instructions for collecting unemployment. How can I talk to someone to correct the problem? I've called the phone numbers provided and can't get through. Can I walk in somewhere and talk in person?

John Toolan | Sep 10, 2019
Andrew P | Sep 10, 2019

No ther is no live person. It's all on the phone

How do I add my direct deposit infomatio?

Shannon Wood | Sep 10, 2019
Shannon Wood | Sep 10, 2019

Does anyone no how I add.my direct deposit ?

I came back from vacation n told my union rep. And manager that I didn't get my check. Next week is going to make a month that I haven't got my pay check. Is this against the law?

Tracy Amado | Sep 10, 2018
Raymond torres | Sep 10, 2018

Nope they suck so bad here

How much is a 4th year electrical apprentice supposed to be paid on prevailing wage in RI.

Sean O’Rourke | Sep 10, 2018
Raymond torres | Sep 10, 2018

I dont no

I work at spirit logistics delivery 380 s Worcester st, Norton Mass. Deliveries of Appliances for all The Home Depot stores in the entire state of Rhode Island. They make us install everything that has a GAS line, but no one has a plumbers License!!

Oseas Gonzalez | Sep 10, 2018
Oseas Gonzalez | Sep 10, 2018

Please help!! Is this Legal???

I have been working for a company for 6 years. They have since gone corporate and are planning to move me. What are my options as far a going, not going? This will be a financial burden to me.

Kathy Pinto | Sep 10, 2018
Sorrento Restaurant | Sep 10, 2018

Sorry, no idea on this one

I am on unemployment. They have labeled me as an audit. Will i still get my weekly payments

Jimmy Beaune | Sep 10, 2018
Michael Normandin | Sep 10, 2018

Not sure but I think you do unless you cant prove you have been looking for work. Of course if you have been abusing the system collecting and working you will be in a mess. Now is the time to get a job everyone is hiring if you stay on unemployment no company will want to hire you.

Can I benefit from training offer by this department?

Lusenii Sherif | Sep 10, 2018
Michael Normandin | Sep 10, 2018

Not sure, I wanted to try one when I was unemployed but, they cancelled the class during a benefit extension.

If you work 10 hour day and work for four days a week and there is a holiday does the company pay you for that holiday 8 hours or the 10 hours?

Pedro Delacruz | Sep 10, 2018
Scott Harwood | Sep 10, 2019

8 hours

Does a employer have the right to adjust what time you punch in or out to there advantage ?

mark f | Sep 10, 2018
Sorrento Restaurant | Sep 10, 2018

I have experienced rules that would state if you punch in 3 minutes late or early it will be adjusted to .10 of an hour which equals 6 minutes so punch in at 903 and punch out at 503 you get paid 906 - 5 another case would be you are scheduled 9 - 5 and you punch in at 8 the employer will pay you from 9 unless the early arrival was requested. I believe these corporations have the legal right to do this. If they have proof somebody else punched your card for you then your time can be adjusted and the two employees can be fired and charged with fraud. If they just fix your timecard based on what they feel like paying you that week they would have no right to do that.

Can you use sick for doctors appointment if you work Monday thru Friday and the doctor hrs are Monday thru Friday .

bill pudjunis | Sep 10, 2018
Sorrento Restaurant | Sep 10, 2018

It's not the right thing to do, you should make your appointment on a day off

What happens if my employer didn't pay me?

Ciara Faccenda | Sep 10, 2018
Erin Oliva | Sep 10, 2018

Go into Dept of Labor website and fill out a complaint form for nonpayment.

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I work for a company and they were having problems hiring people so they raised the hourly wage four dollars but now everyone now makes the same amount even if you just started or if you have been there for ten years is that legal

tina roy | Sep 10, 2017
Sorrento Restaurant | Sep 10, 2017

Yes. Keep in mind it is expensive to on-board new hires so if you're a committed, hardworking employee that delivers on what is expected from you, then you can definitely negotiate for additional paid time off or better yet a $2.00 per hour raise.

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