Adirondack Regional Federal Credit Union

Category: Credit union in Plattsburgh, New York

Address: 672 State Rte 3, Plattsburgh, NY 12901, USA

Phone: +15185620221

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

Brady Stewart

Aug 26, 2021

Seriously, the most friendly bank I have ever gone to! Lauren, Branch Manager of Plattsburgh, has gone above and beyond for me on my many accounts and for my mother. We both have auto loans here as well. During the pandemic, we fell behind a bit and she worked with us in every way possible. Every person at this bank is friendly and shows they are more than just a business. They deserve 6/5 stars. If you’re looking to switch banks, don’t even think twice. This is the one to go to!

Muhammad Islam

Feb 5, 2021

I have been with this bank for 35 years. It always treated me with sincerely and honestly. Never had any problem with getting cash in and out. Trusted the manager and the tellers. Provided help whenever asked about money matters.

Vivian Tiernan

Feb 5, 2021

The same staff at the Potsdam branch are always helpful and pleasant. It is a pleasure to do business with them.

gordon ashley (SAshley)

Feb 5, 2021

Always greeted with a smile, waves from others. Transactions done quick and easy. Enjoy the sincere and warm people that work there.

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Questions & Answers

Can I pay my car loan payment with my debit card?

Scott W | Sep 9, 2021
Adirondack Regional Federal Credit Union | Sep 9, 2021

If your making a payment to another institution, yes you can use your debit card. If we issued the auto loan, you can give us a call or stop in and we can transfer the payment for you. We also offer automatic payments from your account. Setting this up is easy and can be done over the phone or by stopping into our branch.

Do you do home loans

Stephanie Lehman | Sep 9, 2021
Adirondack Regional Federal Credit Union | Sep 9, 2021

We do offer very competitive home loans and mortgage rates starting at 3.5%. All of our rates are listed on our website and you can find them here: https://adkcreditunion.com/loans/mortgages/. We also offer interest-earning escrow accounts and will work with you to help calculate the amount of money you will need to set aside to pay your annual taxes.

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I think my online account has been compromised. What do I do?

Adirondack Regional Federal Credit Union | Sep 9, 2021
Adirondack Regional Federal Credit Union | Sep 9, 2021

Follow these steps immediately: 1. Change your passwords from an uninfected computer. 2. Ensure all firewall, anti-virus, and spyware detection software is current. 3. Run a virus scan on your computer and remove any threats that it detected. 4. Check your information frequently and report fraudulent transactions immediately.

I’d like to apply for a loan. How do I get that process started?

Adirondack Regional Federal Credit Union | Sep 9, 2021
Adirondack Regional Federal Credit Union | Sep 9, 2021

Our website offers online applications that can be filled out for both personal and business loans. Or, if you would prefer, you can call a loan specialist at your local ARFCU branch.

I forgot my password to online banking, can you reset it?

Adirondack Regional Federal Credit Union | Sep 9, 2021
Adirondack Regional Federal Credit Union | Sep 9, 2021

From the homepage of the Credit Union’s website you can select "forgot my password" and you will receive an email (in the account attached to your online banking) with a temporary password.

How do I change my PIN number?

Adirondack Regional Federal Credit Union | Sep 9, 2021
Adirondack Regional Federal Credit Union | Sep 9, 2021

Our ATMs allow you to change your PIN at the machine.

An unauthorized transaction went through my account, what do I do?

Adirondack Regional Federal Credit Union | Sep 9, 2021
Adirondack Regional Federal Credit Union | Sep 9, 2021

You must first call the company that initiated the charge and dispute the item. If the company will not refund the charge you can complete an affidavit at the Credit Union. You will need your account statement with the company (if you have one) and the reason for the dispute.

What is the limit for an ATM withdrawl?

Adirondack Regional Federal Credit Union | Sep 9, 2021
Adirondack Regional Federal Credit Union | Sep 9, 2021

To protect your accounts, we limit ATM transactions to 9 per day and no more than $500. If you need a temporary increase on this limit, please stop into our office and speak with one of our staff members.

Are they open today?

Jamil McCray | Sep 10, 2018
Adirondack Regional Federal Credit Union | Sep 9, 2021

Our lobbies are open Monday - Friday from 8:30am - 5:00pm. We also offer drive-thru banking Monday - Friday from 8:15am - 5:00pm.

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