SERVPRO of Shrewsbury/Westborough

Robert Melville

The team at Servpro were incredibly professional and did an outstanding job taking care of a condemned property for my family. Can’t recommend them enough.

Ken Housman

Full clean up of debris from 20+ years of living in pantry, furnace room, basement, pool house and grills

Kerry Bellefontaine

Our washing machine flooded our kitchen and basement, leading us to call Servpro for emergency services on a Saturday afternoon. It took a few hours for the crew to be available, but they did arrive with the tools needed to mitigate the immediate mess and leave 10 industrial fans and 2 dehumidifiers to attempt drying until they'd return during normal business hours. I appreciated that they called their manager to check before removing baseboards to look for water damage. On Tuesday, Servpro's program manager Julius Rivera visited for a few hours while our insurance adjuster was onsite. It was helpful for them to review the damage together and formulate a plan for demolition. Julius estimated 7-8 business days and that was accurate until the scope expanded a little bit as they progressed. We were happy with Julius's response to our questions and he even took our call on his day off. The crew spent just over two weeks doing demolition in our home. Crew chief Eddie Smith was good at communicating plans and updates with us each day. He also has a background in construction and was able to suggest some restoration contractors. He shared his personal experience with a similar situation and we appreciated his insight. Arcadio and the rest of the crew were friendly and considerate with their work. As they packed and moved our items out of the workspace, they labeled everything and took care to make it easier for us when it's time to put things back. They moved at a good pace and cleaned up at the end of each day. When needed, they called in an expert contractor outside Servpro to remove kitchen countertops without damaging them. A few minor things came up along the way but nothing that was surprising in this scope of a project, and they handled everything appropriately. When we first called them for emergency services, we didn't know we'd be spending the next 2+ weeks with them in our home. I'm happy to say it was a positive experience given the circumstances and I'd recommend them to others.

Judy Walsh

We needed a 50 gallon drum of cooking oil removed from our 100 year old basement on Memorial Day Weekend in order to close on the sale and Ken? Was able to make it happen. Amazing!