ARS/Rescue Rooter Heating & Air Conditioning

Katrina Dillard

. I feel set up. Friday July 29 I signed up for check up on ac unit. The tech was nice and professional and said I will need a filter in the attic unit soon but everything was great. The house and unit is 2 years old so I shouldn't be having any issues. Yesterday my unit stopped cooling my house. I called about the thermostat because the numbers weren't charging the air. After checking it and finding out there wasn't an issue with it, I turned system off and ran old timey window fan for the rest of the day. Sunday morning I noticed a puddle of water in my downstairs bathroom. The wall was wet. That tells me that the ac unit in the attic is or was leaking. This happened a month after y'all service. I feel set up!! Now y'all charging to come diagnose. I don't think that's right since it's coming from a spot where your tech was at. I can't get up there.

Heather Hopper

My ac broke down last tuesday August 23, 2022 and I contacted them at 130 am and actually spoke with someone, they came out ahead if schedule that day diagnosed the problem and got the ball rolling. I have called for two days 8/29/2022 and 8/30/2022...... the first day was told my part wasn't even ordered yet.......what I am sitting in a house in NC with no ac and it's sweltering......who has money to throw away on a hotel room. To keep cool......was also told someone from service would call me back.....guess what....nothing. so called again o. 8/30/2022 twice was told the same thing....someone would call me back.....nothing.......they are probably in their AC Office and homes not worrying about the heat......it amazes me how fast they came out when I needed a new unit but in but after paying 12000 for a new unit, how they can't even pick up the phone to return a call when a customer is sweating because of no AC.......am considering another company for my service contract next year. VERY UNHAPPY CUSTOMER

Bobby Duquesne

One of your drivers with a big beard almost ran me off the road. When i honked at him, he honked back and flipped me off.. classy company

Mohammed Adnan

Don’t trust them when they say there’s a warranty they will charge you when they come I have 10 years warranty I call because they nest thermostat not working she said will be $109 Charger for diagnose I told her I have warranty it’s just been 2 years since I have it she said they change the policy and I need too pay for it even if they did it last year. So don’t trust them don’t deal with them.