U.S. Bank

Jerome Thompson

My experience was just great the teller was helpful and knowledgeable about my needs

Mary Dumas

The absolute worst experience I have ever had with a bank. I very recently moved to Milwaukee from out of state. I have been struggling to get my ID here, because of trying to find all the many necessary documents (before I moved, I had the misfortune to have my wallet stolen). I only had my passport. For this reason, I specifically called the bank to ask them if only my passport would be sufficient to open an account. I would have understood if they told me no, but I was assured that my passport would suffice. So relieved, I went in to the branch and opened my account. While I was there, I deposited $1,000 cash into the new account. I was going to use this account to buy a few pieces of furniture for my new apartment. Fast forward about a week; I receive an email from Lisa in the fraud department. The email honestly looked like a scam to me at first, asking me to email documents with my social security number on it. I ended out getting in touch with Lisa who informed me that in order for my account that was ALREADY OPEN to "be approved", I would need to email her a copy of my driver's license and social security card. I informed her that I'd already contacted the bank before opening the account regarding necessary documentation, and that I'd been informed my passport would be sufficient. She told me that I was misinformed, and she put a hold on my account. So I found that my money ($416 was still in the account) was suddenly being held hostage by the bank, and there was no way for me to get her the documents that she wanted because I didn't have them. I called the bank and asked them to just close my account and give me my money back, and they told me that they could only do that if I physically go in to the branch, and then once there, call Lisa, who would email the banker instructions on how to unfreeze my account and then give me a cashier's check (yeah, I guess they can't just give back the cash I'd deposited). I work full time, and the bank has such limited hours that it took nearly a month to make an appointment to go in to the bank. Once there, they were quick about closing the account, so at least that is one positive. However, there was no apology whatsoever or explanation for why I was lied to when I had initially contacted them regarding necessary documentation. Now I am realizing that practically no place in the entire city of Milwaukee will cash cashier's checks. In order to get the money back that the bank held hostage, I will need to pay an outrageous $16 fee at the Western Union. This was beyond a terrible experience, and I can confidently say that there are unethical criminals working for this bank. They have no qualms about blatantly lying to clients, and holding another person's money hostage to cover their own mistakes. It is clear to me that the lady who opened my account, Terrica, broke company policy by using only my passport (not my problem, as I was informed this would be sufficient), and then to cover her mistake, she made me out as the criminal who has supposedly committing fraud, hence being contacted by the fraud department. Do not go here, do not use this bank. Who knows what other criminal activities they will commit against other clients. If I could give this place negative 1000 stars, I would.

Cathy Sequeiros

We wanted to eat at the Kawa Ramen and Sushi restaurant. We decided to park across the street as street parking was full. We noticed the pay parking sign but assumed it was for bank business hours and this was Sat eve. We got a ticket for $55!! Wow! And if we paid online $4 fee more! Very disappointed at the price gouging in this situation and that there is a payment required for parking at a US Bank when it’s not in operation.

Ben Van Raalte

The Milwaukee Farwell branch is extremely helpful. They go way beyond normal service. Jason Ryan is one of the rare financial advisors who puts the clients needs first and foremost. They have treated me like family and gone the extra mile to solve problems. I highly recommend. Plus a great mobile app.