Paradise Kennels

Justin Owens (DarkStormSLI)

Terrible customer service. I made a last minute reservation for my pet because I finally got the go ahead to visit very ill family members. I got last minute orders, now I am moving out of country, so I had to cancel this reservation within 48 hours of booking it. The cancellation policy states that you need 8 days prior to your stay to cancel to be eligible for a full refund on our $100 deposit . I am aware of this, but due to the fact that this reservation was made within 36 hours of the stay I thought something could be worked out. The management team, however, doesn't care. They offered a $50 credit with them, but this does nothing to appease the situation as I am moving out of country very shortly. This place does not offer any flexibility. It makes me feel like they care more about the money than your actual pets, based on other reviews here. I personally do not recommend as there are multiple other kennels in the area that offer similar rates, but better customer care.

Mackenzie Owens

Do not book if you appreciate flexibility of stay for your pet. I booked this reservation 2 days before my cat was supposed to stay. The next day due to extreme circumstances I had to cancel. Upon paying the deposit I was not informed that they have a rigid cancellation policy. I was looking forward to utilizing this kennel for my cat, and this seems like a decent place for him, but the customer service and empathy is lacking from management. Long story short I'm paying $100 for a stay that didn't happen. They offered to credit my account $50, but that doesn't do me any good as I am leaving the country shortly. Stay away if any of this situation might apply to you.

Jeanette Willoughby

Paradise Kennels and Hospital has been my Chucky's home away from home. The girls on staff love him and he loves going there.

Betty Life Vlogs

Thanks for doing an excellent job on my two pups. Charlie look do dashing and Bella is too cute. Thanks again they look and smell great.