UMassFive College Federal Credit Union

Vaggelis Andreou

Horrible experience doing business with this credit union. Worst customer service ever had to deal with. It takes 72 hours to reply to a simple message and when you call with urgent matters they direct you to an "encrypted" messaging system which is really dated. The horror doesn't stop when they finally message you back and tell you to call the same number that directed you to the messaging system. They have the same old lady on the phone every single time you call who takes forever to type and but my guess has no clue how to use a computer.. Oh, also when you ask to speak with a manager they never call you back. I'd rather pay a little higher interest rate than ever do business again with this credit union.

Aaron LeBeau

I've been a member for over 25 years and have been very happy with their customer service.

Travis Thomson

Credit cards don't work in other countries. Fraud detection service is abysmal. They have problems mailing things to me; took 2 years to get them to fix a mailing address problem. Was told by a VP of the bank that if I want good service from umassfive I should go elsewhere.

Butch

After speaking with Sofia at the Hadley branch, and getting all the required information she told us we would need, we were turned down from opening a CD with the interest rate stated by Sofia. Her incompetence has caused us to lose out on the stated interest rate she had quoted. People answering important questions at this bank should be able to handle a simple question about the rates at their bank. This has caused my wife and I to lose interest on our money. TOTALLY UNACCEPTABLE