Chelmsford Animal Hospital

Maureen Thompson

Excellent, caring staff.

Courtney D

Feels very impersonal. I've been going here exclusively with my cat for about 7 years and I don't think anyone knows me or my cat. Rarely see the same vet or tech twice in a row. Staff is mostly nice but the front desk does not communicate well and I often get conflicting information. For boarding I was told one price and what that includes when I booked, then when I checked in it was a different price and different services, then after checkout there was a note that I would need to pay more next time because it should have been medical boarding. At check in I was told the meds my cat takes wouldn't need medical boarding, and no one talked to me at checkout about it either. The owner contacted me about it and didn't listen to my concerns and didn't seem to care that staff gives conflicting info, just kept saying "Your cat received the best care." That's great and I didn't doubt that! But I shouldn't have to ask multiple people to get a straight or correct answer. More recently I replied to an email about booking a follow up appointment for some testing and didn't hear back for several days. I called and was told flat out I wouldn't hear back until a specific doctor was back in the office because only they could give me pricing and they MIGHT be back next week (out for a family emergency). If you know someone is out perhaps reply to their emails to give people a heads up on the delay? I called again today without giving my name first and was told pricing - and that it's easy for anyone to give me pricing over the phone. I'd go elsewhere if you want clear, transparent, consistent communication and to feel like you're building a rapport with the staff. It's a shame because the techs are nice, building is clean and beautiful, and location is convenient.

Joe Santangelo

Always a good experience

erica redner

kind. compassionate vets.