Fathers & Sons Volvo Cars West Springfield

MD O

No one answers the phone. Terrible service.

Marjorie Stradinger

My new go to for problems and maintenance on my favorite car of all time--my 2013 Volvo CX60 is Fathers and Sons in West Springfield. The caring and service is exemplary--especially from Susan, the Service Coordinator. Not only do they pick up and deliver, offer a loaner car (an Audi no less), and even WASH my car before delivering it back to my home, but they respond to concerns with a "can-do" and "will-do" attitude, even when there is something that i have to decide whether to pay for. Their labor costs aren't cheap--it's a dealership, but that said, they fixed things that weren't even on my list--like adding power steering fluid I needed, and doing a recall on a seat belt I didn't know I needed. That is service. They couldn't fix my hatch opening--because we didn't agree on the problem and I didn't want a big investment in something I knew hubby-dear could fix cheaply. But they did try--twice, and didn't charge for the second look at my request. So, they will be my Volvo go to, and I will, whenever I want to save hubby time and effort, pay them for what I need. Except for the hatch thing, this Volvo is almost maintenance problem-free. Compared to other makes of the same calibre, I am glad I have it. And I am happy to have Fathers and Sons in my list of vendors I trust.

Elizabeth Barsalou

I waned to take the opportunity to sincerely thank the staff at Fathers & Sons Volvo in West Springfield. This week my husband and I purchased a car from Tom Drzal. Tom was amazing to work with and truly was an "expert" when it came to the vehicle I purchased. He exhibited such pride in explaining every feature the car had and answered each and every question I asked of him. Next I would like to thank Chandler Twining, the sales manager. The efficient and superior level of communication that he maintained throughout the purchase was truly nothing but spectacular. Lastly, Tony Quierio, the business manager, made the whole finical aspect of the car buying process very simple... maybe too simple :) I would recommend the team at Fathers & Sons Volvo to anyone. It truly was an amazing experience. Thank you again Tom, Chandler and Tony!!!!

John Burritt

Susan went above and beyond to make our service experience superior. We are very happy with the strong communication and good results.