Healthtrax Fitness & Wellness

Chris Gendron

When can this location have normal hours of operation? Closing at 1 pm on weekends is definite negative. At sign up there was mention of extended hours that never came. You

E P

If you're considering Healthtrax as a gym I suggest you turn around a run. This gym was okay at best while I was using it but the real nightmare came when I cancled my membership. You see, I thought everything was fine when I cancled. I filled out the paperwork, I spoke to the appropriate people, should be over right? Wrong. Months later I started getting charged again for a membership I already cancled. No big deal, mistakes happen, I'll just let them know. Well they flat out refused to even considering refunding me the money the just took from me, told me my membership was canceled, and never responded to me again. Until a few months later when I noticed they had CONTINUED to take money from me. Now I have finally gotten them to agree to a refund, and they're keeping two months of fees! For something they messed up! TWICE! To make a long story short, take your money and run as far as you can from Healthtrax.

Erica Lynn

I just moved to the area and joined the gym at the beginning of this month. I am 8 months pregnant and the pool is the only physical relief and exercise I am able to safely do at the moment. Being a high-risk pregnancy at the height of cold and flu season I attempted to come to the pool during adult swim time for the safest option. At 8:40 there was still a young girl (who was coughing every time she came up from a lap) in the pool with her mother. I went to the front desk to double-check that I had the adult swim time correct. I returned and politely explained to the woman that it was adult swim from 8:30-9:45 to which she replied ‘no’ and refused to get her out of the pool. Another 3 young boys came into the pool at this time. Frustrated as I had waited all day for the appropriate time to come find some relief from my physical pain, I walked back out to the front desk where the employee explained he was still waiting for coverage to be able to get to the pool area. When he finally came in, the men with the boys began raising their voices and also refused to get out of the pool; one man even began yelling directly at me. At this point I was brought to tears; I had been waiting all day for 8:30 to go swimming. I pay as much as everyone else for a monthly membership and am only able to use one small area of the gym during one limited time each day. To be refused what was offered to me when I signed up, while being yelled at by another customer, and then to have the Healthtrax employee do nothing to fix the situation or enforce the adult swim (he left the 3 adults and 4 children in the pool at 9pm so I had nowhere to swim and went home) - extremely poor management and customer service. I’m upset and disappointed as this is the only pool available in the area so I am unsure what else I will be able to do to maintain physical activity and comfort for the remainder of my pregnancy.

Dominic Abbate

Most of the people there are pretty cool, but the manager, totally rude and disrespectful, he thinks he is the man and that he is better than everyone else. He practically banned me from there after all the money I spend at that place (which is completely overpriced by the way), he comes out to me and tells me I can’t come to the gym anymore. Whatever, I’ll just go to a nicer place with people who aren’t douches. Follow up: just went there, they recognized me and kicked me out even though I had money. Douchebags.