Direct Federal Credit Union

deborah williams

I am very disapponted in the service that I have received from Direct. Having been a satisfied member for over 35+ years I thought changing my account to a trust would have been easy. It is now coming on 2 weeks and still not completely fixed even after calling and sending emails but no response even from the Member Services Supervisor who I met with in person to begin this process.

Liam Gale

My wife took out a loan from DFCU 3 years ago to buy a car. They have since conducted an audit and apparently don’t have the title. Now they’re making us track down a title, after no due diligence from their end of confirming they actually received it. Terrible customer service and they basically said we need to take out a personal loan if they can’t get it? Calling the BBB. Don’t do business with them. The agent Mark also told us they can’t call the dealership themselves to get it, even when it was their own mess up and poor process. We just called the dealership and asked why didn’t the bank call them to inquire. Clueless.

Linda Mc

We had 20 years of stellar customer service and wonderful experiences with this institution. Our last (and final) experience was so poor that we have closed our accounts and gone elsewhere. I took the time to write an old-fashioned letter (via snail mail) to the Customer Service Manager about our experience, and he did not even have the courtesy to acknowledge receipt of the letter. We went to a physical branch of Digital Federal Credit Union and accomplished in 25 minutes the transaction that Direct couldn't manage in 30 days (and at more favorable terms).

Matthew Blackerby

I'm updating my original review here, due to further issues in dealing with DCFU. Like many other google reviews listed here, if I could have selected a zero star, I would. I have never had so many headaches in dealing with a bank. Prior to them updating their website, my auto loans were on a auto schedule. Now, they are not and I can't even make a payment from their site. Last month it took over an hour to wait on hold to make a payment over the phone, and then had to follow up with the bank because they never posted it!! Worst bank to have to deal with.. Their customer service is terrible, their website is terrible, having to deal with this bank is terrible. Oh, and I like how they casually sent out a letter in the mail to state that they had server breach and that my information (social security number and account numbers) was compromised and to watch out for any false identity claims... Thanks DCFU!