Ashley

S T

I am editing this to add details to experience. Mark, the manager of this store and Melissa, an employee (an angel) if this company from a complete different store did do their very best to right my experience. Were things perfect? No. I did feel heard and the tech who handles their warranty work in the area is phenomenal. My best advice when shopping for furniture here or anywhere from now on is to triple check that all is as it should be and communication is king. I feel assured that they will be working on that there in the future. As a customer I did have to burn through hours of my personal time but due to their reciprocation I am not returning my furniture. Thank you Mark and Melissa for your help. I am highly considering returning the furniture that was delivered to my home today. Had a problem with my purchase and delivery. Finally reached a human after calling the store for days and I was told I sounded upset and hung up on. Yes I was very much upset that the aftercare and customer service is frighteningly terrible and rude. We left thinking we had purchased an ottoman with the rest of our furniture, we weren't charged for it and cannot get a human to answer any questions. At this point I would say to stick with the website. They answer the phone! I have never had such terrible customer service buying furniture in my life. I will be contacting Ashley corporate. I would be EXTREMELY cautious purchasing from this store.

yesenia torres

I went into the store and felt totally unwelcome. I asked the sales person to verify the color of a chair and my husband was asked to carry it out to check with outdoor lighting. ( totally unprofessional) I would give this store zero stars if it were an option. Terrible customer service

Lisa Robinson

My first experience was about a year ago, which was fantastic, but the Rep who helped me now works at another location. Therefore, Alyssa helped me and she was fantastic!! I needed a mattress asap for a family reunion and I didn't have a lot of time to wait for it. Alyssa went above and beyond to help me to get my new mattress delivered quickly and I appreciate it! I'm quite pleased with my service and I highly recommend Alyssa. Thanks Alyssa!!

Cheryl Andy

Jeffrey Adamcik was very VERY helpful in helping me research a piece that was out of stock. He took a lot of time answering my questions and was very informed about which options would work and others which would not work for my needs. Extremely personable and knowledgeable salesperson. Thanks Jeffrey!