Ashley

E 01

Let me just start off with I will never shop at Ashley/Morris ever again. Not only did they completely screw up everything, they have been a nightmare to deal with. First it started with almost shipping the wrong order. Secondly, they said l was getting a delivery that wasn't confirmed a week later. Now, after going rounds with them, it's now another week out because of the salesman Robby didn't do his job. If it weren't for them being the only furniture store of "quality" around, I would of said screw them. Never again will I spend a dime with them. Buyer beware!!!!

Teresa Skinner

The most ridiculous business to deal with!! Absolutely no communication, the amount of lies told to me about our delivery date was unbelievable! When I did get ahold of someone the lady thought she had me on mute and I heard her say "what should I tell this lady" I will never deal with thus company ever again!

Elise Perry

Ordered a sectional and bed frame in late Feb/ early March. While it took months for them to be delivered, my big issue is with the wrong item being ordered, delivery team being unhelpful, and management not doing much to help either. We ordered a RAF sectional. Emphasized that it needed to be RAF to the sales people in store. The first delivery we received was the sofa portion, but it was the opposite side that we ordered. At least that team was nice enough to unwrap it and see it was also damaged. Once the next delivery to bring the right order came (and take the incorrect damaged piece), we unwrapped it ourselves and saw they gave us two sofas, no chaise. Ran outside to flag down this delivery team and they said to just call customer care. All management is willing to do is waive the $99 delivery fee when it’s taken 2 months and 3 deliveries to get the correct sectional (we already spent the money on the protection plan for stains and damages too). Unreal. I won’t buy anything from Ashley again.

Chloe Ellis

Mark was absolutely phenomenal at the Dayton store. He went above and beyond to help us with our furniture. He was so nice, professional, and genuine. Laura the manager was also wonderful and helped us so much. They both made sure they were doing everything possible to help us and assure we were happy with our purchase.