The Pines Apartments

Elise C. Burke

I don't know what happened up in the Management office, but I cannot seem to get anyone to answer the phone beyond occasionally the receptionist, (and when I say occasionally, I mean, ONLY about 10% of the time whenever calling the Management office DURING business hours, does the receptionist answer). And even if I do get the receptionist answering, anyone I need to speak with, (including the Head Property Manager), is always not in the office that day for whatever unforeseen reason, is at another property working their Management office, in a meeting, or quite simply I'm told they are in & I'm transferred to their extension and always get their voicemail. Despite leaving multiple voicemails both on individual Management staff members' voicemails AS WELL AS leaving multiple voicemails in their general resident inquiry mailbox that you are forced to speak to 90% of the times you call the office, I have also emailed those same staff individually AND after finally getting the receptionist on the phone once again, explained this issue of not getting a response from all 3 staff members I had been relentlessly trying to reach unsuccessfully since March 5th now and we are now in the beginning of May. Thinking she should be able to empathize and understand I have exhausted all options and thusly understand my urgency in asking that I not just transferred to an endless voicemail or given useless info anymore, but instead go get them on the phone, but of course none of them were in at the moment. But the receptionist suggested that instead, she would send at least the Property Manager an “Urgent Email” letting her know about this and to call me back right away. Yea…. That was more than a week ago-maybe even longer. After once again not getting anywhere when calling the Management office again today, I decided I’d reach out to Beacon Properties, the property owner company to get some help with at least 1 issue [the most urgent, now time-sensitive issue due to them not responding when originally inquiring about it a month ago!!] of the 5 total issues in total I had reached out to management about over these last two mos., most of those 5 all starting with my first contact back on March 5th. Between then & now: -(15) unanswered calls/calls sent to voicemails (NO RESPONSE) -(3) unanswered emails (NO RESPONSE) & -(1) manic/desperate attempt to get the receptionist to actually get them on the phone (of course- UNSUCCESSFUL) And now we can add… -(1) Unanswered phone inquiry to corporate too!!! …that’s now a total of (20) literal, not exaggerated, attempts to contact total over the last 62 days….. Wooooow…. You’d think they’d answer especially considering they should want my rent check. PLEASE NOTE THAT it’s not even the fault of Management Office’s staff…..it’s the property owner manager’s fault, they need to stop sending our property’s manager and bookkeeper all over he’ll & creation to handle all of your other 9 billion properties’ business. It’s not fair to us residents or the staff. And us residents aren’t aware of this because any particular staff member informed us of this….No instead we get burdened by your unwillingness to hire appropriate staff for your other properties when we are burdened with calling a bunch of properties for OUR PROPERTY’S Manager/Bookeeper, just to get our questions answered/issues addressed……

Amy Sinnott

I've usually had a quick response from maintenance when I've put in a work order,but occasionally had issues with security and property management not taking concerns seriously

Lydia Drakeford

It's almost been a week since I moved in. The Welcome Home note and basket was very thoughtful. Thank you to Megan for being so helpful and understanding.

Amir Yahu’Dah

Lived here on and off for 18 years.. trash. Staff, community, etc. Don’t move here, you’ll probably be on a wait list for 2-3 years anyways then pay over $1200+ for rent a month for no reason unless you’re section 8. Only reason you should move here.