Stop & Shop

Molly H

Terrible customer service. Shocked at the way this store is managed. After working 13 hours all day, I went to check out $75 worth of groceries. Had to use self check out bc there was no one at the regular check out lane. Turns out Will was sitting in front of me at the front of the store ( he was assigned to the one open check out) and his 2 coworkers (manager?) were also standing at the front of the store, right in front of the lanes. After scanning everything and paying, not one of them came to help me bag my items. They looked up from their phones and pretended like I wasn’t there. I said to the employees that it would’ve been nice to have some help with my items and they just stared at me. Very disappointed and needed to express the lack of basic customer service that was exhibited.

Amanda Landry

Great selection and employees are normally helpful. However, not the best customer service department, I called to see if they had an item in stock that I’ve been having trouble finding lately, so before I went to the store I called first, waited on hold for a bit and the lady who answered the phone at the service desk (with a heavy accent) says “she can’t help me right now because she’s too busy” and hung up on me! Not cool lady, not cool. All I wanted was yogurt :(

roger cobbett

Yes absolutely correct they are a very officiant professional store where they show the customer is there most important part of there continued success. PEMBROKE STOP & SHOP is outstanding in there cleanliness and speed on check out. All employees are always asking customers if they need help finding anything throughout the store. Thumbs up Pembroke Stop & Shop keep up your Excellent job !!!

Sandy G

The new layout of the store can be a little confusing, but overall works well. As always, they have excellent store made bakery products. And the quality of the produce has gone up dramatically. Well stocked, clean and has everything you need.