Bristol Bikes

Brittany McCall

Got stranded with a popped tire on my ebike just 10 minute car drive away from this bike shop. Was going to be a 40 minute walk to it, arriving 20 minutes before closing, called to verify had tire in stock and that they’d be able to change the tire. They were SO RUDE, especially Mike/Mark, who said “I can do it if I’m not busy doing something else.” Explained we were literally stranded 1.5h bike ride from our home (way more by walking) and we’d compensate him well if he’d stay late to make sure the tire was on, otherwise husband would be walking bike back 40m to me, biking 1.5h home on our functioning bike, and driving our car back to pick up stranded me. His response? “we’re leaving at 5 [pm].” I’m honestly shocked. Luckily my husband was picked up by a kind stranger and was dropped off at the shop well over 30m from closing. 2 stars because he sold us a tire out the goodness of our wallet that my hubby put on himself (he didn’t offer to help change tire anyway; let husband use their wrench). Seriously investing in whatever it takes to avoid this experience in the future.

John Heelan

Bought a bike here for my son. For various reasons it didn’t work for him. But it took him about a week to recognize that. I went back to see what options we had but I didn’t expect much seeing that the bike was now used at that point. They were willing to help me by putting me into the bike I needed and giving me credit back on the bike that I had bought. They didn’t need to do that but I think they could see that we just weren’t happy with the purchase we made. Needless to say with the new bike we’re extremely happy. this process reminded me why I went to a locally owned small bike shop in the first place. Great bikes, Great service, and a willingness to stand behind the products they sell and keep the customer happy. I would highly recommend Bristol bikes for anything you might need. Ps- Fantastic selection of E bikes.

Bob S

Just had my bike repaired. They did an excellent job. I brought it in in sorry shape, but they got it done in about two days and didn't charge me an arm and a leg. Real nice folks. A Bristol gem!

Tony Invencio

Really good service!