Southeast Steel Appliance Warehouse

Dennis Nelson

Dave was a great help, both over the phone (online chat) and in-store. We were able to pick out the exact oven/range we wanted. Now we only need to wait for delivery and installation. Thank you so much, Dave, and Southeast Steel. Five stars, for sure!

laurel clark

I can't say enough great things about the service and products we have purchased here! A convection with induction stove, refrigerator, microwave and range hood! Our salesperson John M was so wonderfully knowledgeable and responsive to our budget concerns he helped us select the exact right models we needed. Southeast Steels delivery and set up guys were great too. Even during these pandemic shortages we waited for nothing. You will save a lot of time and money going here 1st!

Diane Flagler

Kudos to the honesty and integrity of this company for not putting the almighty dollar ahead of customer satisfaction! I recently purchased a washer from Southeast Steel and after 1 use, it supposedly got stuck on the soak cycle. Two more tries produced the same stuck result. I called Southeast and said I was willing to upgrade the model since the one I bought was on the lower end of prices. Thinking that a more expensive machine would be more reliable, I offered to trade to a “better” washer and pay the difference. The person to whom I spoke recommended I have the machine serviced before I traded. After the washer was serviced, the problem was discovered to be user error and was in perfect working order. The repair person even gave me a short tutorial so future mistakes would not be made by me. I am a completely satisfied customer and highly recommend Southeast Steel over the large chain stores. They saved me a bunch of money!

Martha Grajales

This is my first review EVER of a company but under the circumstances, I felt it was necessary to make my experience known. I have been an Orlando resident for 23 years and have heard about Southeast Steel from friends who purchase appliances from "the best" in town. I take pride in looking for quality items and was told that they were known for their quality experienced sales people and "exceptional customer service". I stopped by Southeast Steel and was quickly introduced to a gentleman who was eager to assist and answer my questions. After spending some time and getting a quote, I decided to do some comparison shopping, considering the high expense for replacing all my kitchen appliances. During my initial visit with this gentleman, I asked about the difference in purchasing at Southeast Steel vs. the other appliance stores in town, and was told that customer service is really what stands Southeast Steel apart from all others. I was also told that each salesperson is an expert and is knowledgeable in their field and that they work on commission, therefore I should expect that each sales person spend as much time as I needed to ask questions. Soon after February President's Day sales, I returned to the store and spoke to the same sales person. I quickly learned that all the prices for the appliances I was interested in had significant price increases since my last visit. I neglected to share that during my first visit, I was told about the numerous mail-in rebates I would receive for the LG appliances and so the savings seemed worth coming back for. But as mentioned the prices had increased, although the rebates were still being offered. I purchased the appliances and received all the rebate forms as anticipated. My appliances arrived somewhat as scheduled, with the exception of my dishwasher which was delayed another 3 days. During the installation of the range, I learned that the "slide-in" version of the LG-Range is very different than the "slide'in" version of the Samsung or Frigidaire - Range, which can be used on an even/flat counter-top/island. I was confused as to how I could fix the problem and friends suggested I call Southeast Steel to return my appliances and purchase the Samsung or Frigidaire brand to fix my problem. I was hesitant to call, but figured it was my only option. Note that I really wanted the LG appliances and the thought of going through the hassle of returning and buying a different brand was not something I wanted to do. I reached out to Southeast Steel and once again spoke with the "friendly salesperson" about my dilemma. Hoping I would received some guidance or support for my issue, I was greeted by the huffing and puffing over the phone and was told immediately that my appliances were already out of their boxes and could not be returned. I reminded him that they were out of their boxes because this is how they were delivered (Southeast Steel did not install my appliances - this was my choice). He said that he was not sure he could do anything about the problem and asked that I come in to the store right-away to see what could be done. Needless to say, I decided to make adjustments to my kitchen design to accommodate the LG appliances as originally purchased. I was disappointed how quickly the sales person dismissed my request when I needed help, and how eager he was to help me when I first entered the store. Today, I sit at my computer to complete all the rebates and learn that the rebates I was given, are out of date. Long story short, I am disappointed in the manner in which the service was provided and feel that in the end, I sacrificed bargain for unacceptable customer service. It goes without mention, that I will not be purchasing any appliances in the future.