Casella Waste Systems

Category: Garbage collection service in Fort Edward, New York

Address: 1392 US-9, Fort Edward, NY 12828, USA

Phone: +15187464491

Opening hours

Sunday: Closed

Monday: 7AM–5PM

Tuesday: 7AM–5PM

Wednesday: 7AM–6PM

Thursday: 7AM–5PM

Friday: Closed

Saturday: Closed

Reviews

Raymond Lewis

Dec 29, 2020

I see many reviews saying their garbage wasn't picked up. It's true that this is an apparent problem with them. They haven't picked up mine for over 3 weeks. My garbage can is overflowing now. Plus, in the last 6 months, they've changed my pickup date 3 times. I called them and they have no desire to give any account credit for missed pickups. Update: called them and they said they'd pick it up the next day. That was last week, now my garbage is piling up on the road and they still haven't come.

Maria Ligon

Aug 6, 2019

Casella use to be really good. For the last six months not good. The changed there recycle dates never told us. The recycles would set out there I call they would come up with some excuse not telling me they changed pick up. A few times no garbage pick up I would call they would say next week I would say no due to bears they would say oh clean it....I do not like to fight with any company I am paying for their services. I do not like excuses that do not add up either. I had three neighbors I told to go to them and one left two are thinking of leaving.

Nana Ellis

May 14, 2019

The people here are very nice. The reason for the low rating is because they only pick up recyclables every other week, per their instructions I put out recyclables one week then have to throw all our recyclables in with the trash the second week, so every other week I am just throwing our recyclables into the trash to go to the landfill, they say the reason for this is to keep their costs down. Also there are some weeks they don't pick us up, they claim they will not charge us for that week but they always do.

Sergio Vasquez

Jan 16, 2018

I've been a customer for 1 and a half years. Last winter I had to make many calls to find out why they did not pick up my trash. They would not call me to say that they were not going to pick up, they would just decide not to pick up and that was the end of that. When I asked why, the answer was the driver said the road was not plowed. I live on a road that gets plowed every time it snows. I tried explaining that to them over the phone but no effort was made to verify.This winter, the customer service representatives promised they would come by and pick up on Saturday so I would pull all my trash out to the street so that the driver would not have to drive on the road he said was dangerous. This is a stretch of 600 feet, from my house to the main street. I waited all weekend and no one picked up. I had to drag all the trash back to my house. I called on Monday and the customer service rep said "I can't tell you why we didn't pick up but we will definitely get all the trash picked up this Saturday." So I hauled all the accumulated trash out again. At 11:30 AM, the following Saturday, I called the office and told them no one had picked up yet. The reply was "No worries. You're all set up. You will definitely get picked up today. He's just running behind" No one came and I received no call. Monday came around and that evening the trash was picked up without a call or an apology. The communication between the customer service reps and the dispatchers is non existent. They need more training. Leadership needs to take note and react.

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Questions & Answers

How should I properly recycle large items that won't fit inside my container?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.

Do I need to bag my Zero-Sort recycling?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.

What are large rigid plastics?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.

Can I put grocery bags into my Zero-Sort recycling bin?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.

What is Zero-Sort recycling?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.

How should I prepare my recyclables?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.

Does trash need to be separated from Zero-Sort recycling?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.

If I cancel my service or place my account on hold prior to the last pickup of the month, will I receive a credit?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Our billing is monthly so if you have any service during the month you will be billed for the entire month.

The household hazardous waste day planned in my community was just cancelled due to COVID-19. What should I do with my hazardous waste?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.

Is there a set time each week my trash and recycle will be picked up?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.

I saw Casella placing both trash and recycling in the same truck. Are the materials being mixed together?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.

Should I still be separating my waste from my recycling? Are you going to be combining my trash and recycling in one truck?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.

Can I put construction debris in my trash container?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.

I (or a member of my household) have been diagnosed with COVID-19. Will you still pick up my waste and recycling? Is there anything special I need to do?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.

Should I be bagging my trash, or leaving it loose in the container? How about my recyclables?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.

I normally bring my household hazardous waste to the local transfer station, but I am anxious to go to the transfer station now. What should I do with it?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.

Will there be changes to my service day during the COVID-19 crisis?

Casella Waste Systems | Sep 8, 2021
Casella Waste Systems | Sep 8, 2021

At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.

Is ace hiring drivers ? I live on salem ny

Douglas J Krach | Sep 9, 2019
Benjamin Muratorri | Sep 9, 2019

Ueah of you want to work under a drivecam all day amd be babysat. Casella Waste is looking

Is Casella picking up recycling and trash a day late on Labor Day week in Glens Falls?

Dave Whitman | Sep 9, 2018
Christy Smith | Sep 9, 2018

They r a day late for everyone.. They had Monday off..

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