Chase ATM

brian ruby

Essentially Chase has stolen our money. We deposited an earnest money check into our checking account. They flagged it fraud. Yet they ran the check. This closed our account to give us no access to our acct and money. All associated acts closed as well. This is our primary bill pay acct. We have attempted every thing chase asked of us and the large brokerage corporation the check came from were diligent in providing the necessary identification. Chase literally asked us to bring an employee down to the branch to verify the check could be written. They asked for their CEO!!! The check was cashed and held and we have no access to pay our bills that have come due. They not only stopped the check but also all the money in our account! They have asked the bank of Virginia to pull the money back but this is impossible if they run the check. Bank of Virginia and the brokerage firm have washed their hands of it and explained that it is between us and our bank Chase. Which does not feel good as they have taken our money and provided no realistic way to resolve the issue. We have accrued late fees and damage to our credit as a result of banking with Chase. We still have no access to about 7k of our own money. I would tell anyone listening to avoid Chase bank.

Genie Anderson

as new residents, they were VERY helpful when we set up several new accounts with them. I find the staff friendly and efficient.

Karen Bolch

Kim, the new manager, assisted me greatly this morning. Staff could not have been more pleasant or helpful. I am new in town and was not originally impressed but today changed my mind. They were awesome ! Many thanks!

Erick R

Not sure why the bad review. This is my fav bank chase branch for sure. Cindy is awesome.