Sullivan Buick GMC

Ureshantie Singh

The service is always great! I had to come in for maintenance and Ben, the mechanic, was super informative, helpful, and kind. Everyone made sure that my vehicle was taken cared of with the COMPLETE service it needed.

KC Summers

After a terrible experience with the service department 3 months ago I decided to give them another chance. However, this time they sent my vehicle home with a problem I didn’t have to start. When I brought this to Bobby’s attention he “apologized” for fixing it when I brought it back! I will NEVER do business with this dealership again.

Ron D

Bobby was magnificent. Give this guy a raise. He was courteous, caring, knowledgeable and went out of his way to accommodate us. Never have we had such a great experience at a dealership. I wish he worked at our local dealership in Arizona.

Stefanie O'dell

I would give a zero to the service department if I could. The service manager was dismissive to me when after a week of purchasing my 2022 GMC Canyon Denali, it made a high pitch whining noise from transmission area, on acceleration. I took it back to where I just purchased it only to be told by Service Manager, it was the speaker system and I needed to take it somewhere else they didn’t have time to look at it anytime soon. (Covid related excuse). Talk about dropping the ball on a new customer!!! 🤬 So I did take it elsewhere (Love Chevrolet in Inverness FL). They contacted GM, had engineers come look at it and determined I was correct in thinking it was transmission. They replaced it. Unfortunately my truck has to go back again for same problem. I will never recommend #SullivanGMC Ocala FL service department and will never purchase from there again if this is the level of service one is to expect from them. I will tell this to anyone who asks and will continue to give an honest review of that service department. So wrong on so many levels. I hate when someone underestimated me and my intelligence level. I also worked in a service department for a few years and know a few things about vehicles. And I know to never tell a customer to go somewhere else! The sales department is very good. And worked with me but the general manager or owner need to work on the service end of customer service with your service manager.