Address: 3251 Daniels Rd Ste. 114, Winter Garden, FL 34787, USA
Phone: +14076544981
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Rana Halabi
Awful experience here. Walked in for a simple watch resize and the manager spent 30 minutes messing with my watch while complaining about how hard the watch was to resize. Went home and the whole watch came apart. Went back there the next day and complained about how she let me walk out of there with a loose watch and it could have fallen off my wrist and cracked the glass. She tried to defend herself by saying that they don’t specialize in watch resizing and that’s not what they do there… THEN WHY DID SHE TAKE THE WATCH IN THE FIRST PLACE AND CHARGE ME $37 FOR IT?! She took no responsibility and was not apologetic about the service at all. Drove 5 minutes to The Jewelry Connection store and the guy worked on my watch for literally 2 minutes to fix what she messed up and only charged me $20. AND the guy had notified me that the manager from Kay had destroyed one of my links so I can’t use it again. Awful service from Kay, especially from the manager.
Brian Shoemaker
DO NOT disregard the negative reviews, they are accurate of the experience and lack of service you will receive. I had a negative experience here and, just like all of the other reviews, can attest to the lack of service from their management. Fiona has yet to call me back still to this day, weeks after several calls requesting a simple call back. Jamal bold faced lied to me about financing terms and then when I asked to speak with the manager after discovering his lie, he called back and started to recant a story that was completely fabricated. Trust me on this, STAY FAR AWAY from these CON ARTISTS.
Eddie Rodriguez
5 STAR SERVICE! During these unprecedented times, the customer service experience is the decision maker. After calling several competitors on a Saturday evening, that unbeknownst to me we're all closing early due to recent events, I reached a delightful and inviting voice on the other end of the phone from Kay Jewelers that belong to a representative named Fiona. She gracefully and patiently answered my questions and invited me to come to the store the next day where Sharon could help me find exactly what I was looking for. Though it only took a few minutes, it was more than the other companies could spare. The next day I walked in with my lady Liana and was greeted by Sharon who was expecting me. From then on, Sharon diligently worked her magic to find us the perfect way to express this very important moment in what will be the rest of our lives. Professionalism is a craft and Sharon has mastered each element of it in the Diamond industry. If you are looking for the experts, PLEASE LOOK NO FURTHER than the friendly staff of Kay Jewelers of Winter Garden.
HeyItsHals
By far one of the best experiences I’ve had at Kay. Everyone is always so nice and pleasant to deal with but the one who really stood out was Max on our last visit. My dad needed his wedding band resized and Max was beyond friendly and helpful. He made the experience better than the last and we will always do business here for now on. He was on top of things, got things handled quickly and efficiently and was very nice and courteous. He also helped us to look at some new jewelry. We told him what we were looking for and he knew exactly what to show us, to find us the perfect piece. The manager Fiona was incredibly pleasant to deal with as well. Thank you again sooo much for all your help on our visit. We can not wait to come back. If you come to this store, ask for Max!!!!
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can professionally clean jewelry for free.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers Outlet can inspect your jewelry and test your diamonds for free.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
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