Sylmar Eye Care Optometry (Craig W. Hoeft, O.D.)

Alfo Calvo

The last time I did my annual exam, the ophthalmologist could not finish the exam because she detected a problem in my vision, she told me that I had to see a specialist and when my eyes were fine I should return to finish my exam, and that she would do free. Everything perfect, after six months I finally finished the treatment with a retina specialist. So I went back to the optician to take the exam again, but to my surprise the receptionist gave me a prescription and when I told her about my situation she told me that it was impossible, that they didn't do anything for free and that I had to pay. Her answer was final and it looked like she was angry. I found it very unprofessional as there was not even a note on file notifying my situation and they did not keep their word to finish the exam at no cost. It makes me think that there is bad communication between the technicians and the manager of the store.

Zenaida Mendoza

Had to find a new place since my insurance changed, and this was a great find for an eye exam. Staff is courteous, helpful, and all COVID protocols are followed. Craig took the time to read my file, my eye care history and asked questions! He went over my eye photos and explained everything. He made recommendations, but there is no hard sell. I will be going back for sure.

Margie Parras

After losing a couple of pairs of glasses prescribed by this office within the last few months, I'd decided to get some for computer use. I didn't make an appointment but since I had some errands to take care of in that area, thought I'd stop by since I was expecting it to be just a matter of them writing out a new prescription. As it turns out, Dr. Caballero said he would need to take some measurements and such, to make sure it was accurate. They took me in within an hour, I just ran around to do a couple of quick errands and went back. Dr. Caballero is wonderful. He takes his time and you don't feel rushed or that you're not being given the proper attention. The staff is good at customer service and very helpful.

Cameron Fairchild FBA

My first time in and they treated me like royalty. First class service made me feel like I was not just another customer. They provided me a prescription I could use anywhere to shop around for the best prices for glasses and frames. They gave me a very in-depth eye exam. I will go back and I recommend Craig W. Hoeft Optometrics to everyone in the San Fernando area.