California Credit Union

Bridge May Be Icy

RIDICULOUS is the only word I have to describe this bank. I've been banking with them for about ten years after leaving Wells Fargo. Today, I went to them because I am seeking employment with a company currently working remotely because of COVID restrictions. I just needed someone in the bank to verify who I was and sign paperwork verifying my social security card and state ID, the same documents I had to show when I first opened the account. I had an email from the employer (a big & reputable employer in Southern California) stating that the verifier could be a banking representative; I just had to send them the representative's contact information. The manager said they could not sign off on a form stating I am who I say I am. I have to stress again that it was a form verifying my identification with my state ID and social security card, THE SAME DOCUMENTS I HAD TO PROVIDE WHEN OPENING AN ACCOUNT!! The manager even told me that I probably had to go to a notary to get the information verified and sent me on my way. The bank has a notary INSIDE OF THE BRANCH, but she did not direct me to that person. For clarification, this was not a form that needed to be notarized. The ineptitude and lack of willingness to help a customer with a banking and line of credit with their bank are infuriating and ridiculous.

Alex schulz (Mighma_Alex)

Great bank and the staff are always helpful. They are willing to assist you in any way possible. My mom has been with California credit union for as long as I can remember and even the employed are friends with her. Mask are required and there are plenty of sanitizer dispensers.

Abel Corral

Checking account and saving accounts are very low in interest rates.... come on California credit union pick it up! You are dropping the ball very badly! Take a look around and see what you are up against. You can do it. Manage your finances a little better I believe you can improve and bring value to the customers which in return give you more value.

E Ochoa

Don't trust the ATM machine outside of the branch. Went to make a deposit and the ATM machine's cash reader stole $200 cash. Its been almost 2 weeks since and I have not been able recover my missing money.