Verizon

Hillary Marks

I came to this store after placing several orders with Verizon over the phone - all of which had some sort of issue (defective, missing, never shipped) so was hoping that engaging in person would help. Sadly, the associate was unable to provide any helpful suggestions. The Apple Watch that I had received the day before came with a tear in the band and the Verizon associate told me to take it up with Apple. (The Apple rep couldn't believe I was given this direction and sent me back to Verizon.) For the missing Gizmo watch, the Verizon rep told me to take it up with UPS. I felt like I was being sent on a wild goose chase ... it was a very frustrating experience as we have spent SO many hours trying to resolve these issues. As the Verizon rep walked me out of the store, he pitched me on giving him a good review and it just really rubbed me the wrong way. UPDATE: I emailed the address provided by Verizon in response to my review and did not ever receive a response - either by email or phone. It’s now been two months.

kevin reier

Matt manager super helpful and friendly, had the I phone 13 pro max in stock and also got 2 apple 7 watches in stock , way way better than the apple store around the corner

Misty Forsman

I needed more help transferring data from one phone to another but it was not available. In fact they couldn't get me out of the store fast enough. Is Verizon shutting down customer service?

Olivia Parker

My mom and I went to Verizon yesterday to finish getting her iPhone set up. Dennis was incredibly helpful. It was raining and after I went to get the car and pulled up to the store, Dennis helped my mom out to the car and into the car. He made sure we had our umbrellas too. What a wonderful person! Great customer service. Thanks Dennis!