Driven Automotive

Anne Evans

I have trusted Driven completely with all my car needs since I bought my 2001 Toyota. I highly recommend them compared to dealerships. They are all extremely pleasant, helpful & professional. If I could, I would give these folks 10 stars, trust me.

Rudy S

We were very fortunate to have found this shop. We called numerous auto shops trying to find one that could determine what was causing the noise coming from the engine, but with no available time. Andrea was fantastic! She got us in the next day and after checking out the car, assured us that there was nothing to worry about and that we could proceed to Washington safely. This was reassuring since we were traveling out of state from Arizona. It is great to see that there are still honest people out there. I would highly recommend this facility and would be using them if we lived here. Thank you so very much for all your help, especially to Andrea who was wonderful to deal with and an asset to the company!!!

Brett W

After I had already paid $500+ for repairs, Driven stated: “At this time we would have to replace the engine [….] There will be an additional cost […] about $10,200.” From here, I drove to Toyota Service Center on Fairview. They examined the car for $50 (less expensive than Driven’s $175 diagnostic), and then offered to fix everything I needed to drive safely for $224 (less expensive that Driven’s $10,200 for engine replacement + $1,072 for other repairs). Cary Harp at Toyota Service Center stated: “There’s nothing that leads us to think it needs to be replaced.” Toyota also wrote in their report: “Do not know why engine was condemned elsewhere.” Based on this experience, I would strongly encourage anyone to visit Toyota Service Center for a cheaper diagnostic, and to avoid possible exorbitant repair quotes. I’m enclosing complete documentation from both Driven and Toyota so that Driven can assess and comment on the discrepancy in diagnostics, if desired, and so other customers can evaluate this case if it’s helpful in choosing their car repair vendor. I would like to thank Driven for reducing my bill for “stage 1 repairs” from $750 to $522. Driven did this before I visited Toyota, after I inquired why their diagnostic didn’t catch the “unrepairable” engine or state that the diagnostic report may not identify all issues that require repair. Toyota Service Center resolved all of the dashboard lights and issues that I reported to Driven, and I’m now able to drive my car without issues. Should an engine replacement be necessary in the future, I’m grateful that Toyota was able to get the car fixed on a price that makes sense given the value of a used car. ** Note on Driven’s response: The vehicle was not towed in. Although Driven wrote this on their report, I never reported towing the vehicle. Other than this, Driven’s response makes sense with what they’ve shared with me in person. I appreciate their time walking me through their diagnosis.

Tyler Smith

These guys are awesome they provide a great service. I really enjoyed working with Danielle , she was super responsive and did a good job providing me with the issue. It was a blessing to find them because I had a $4000 bid from the Chevrolet dealership and they never even addressed the main concern in their report. I would recommend their services to anyone looking for repairs or maintenance on their vehicle.