SELCO Community Credit Union

cman759

Was on hold for over 40 minutes before I was able to speak with someone. Once I got through the rep was fine, but this is a ridiculous hold time for a credit union, might as well take your money to chase because the customer service level will be the same

Kyle Drost

I had an excellent experience getting a loan with Selco. My loan officer Laura Accomazzo was very attentive to all of my needs and when a small problem did arise she was on it right away! I would highly recommend Laura Accomazzo at Selco C.U. to anyone looking for a loan at a great rate from a reputable credit union.

josu

I stopped into their Scalehouse Loop branch after using their ATM and the gentlemen manning the counter wouldn't make change for me (I needed my $20 to be turned into singles). They asked me if I had an account and told me to take a hike when I told them no. Its ridiculous, you pay a $2 plus fee to get cash out and then they can't make change for you. So much for being a "community" first bank. I had to drive over to US Bank, where I don't have an account either and they were happy to do it. A stupid corporate policy left a bad taste in my mouth. I would suggest avoiding this place if they're going to have frivolous policies like this. Response from the owner 16 hours ago Hello and thanks for writing. I am very sorry for the frustration this caused. Our policy exists for two reasons. The first is that, as a credit union, our services are reserved for our members. (Much like how you need to be a member of Costco to shop there.) The second is that we have a policy to only open the cash drawer for a transaction tied to an account. This is for security reasons. Internally, we are aware that this policy can cause an unnecessary headache for people like yourself. I'll be passing your comments along to management for when we can revisit this policy to see if we can accommodate reasonable exceptions. My Reponse- I've paid Selco over $4,000 in interest for a car loan I had back in 08'. Just because I'm not a current account holder (member) doesn't mean I haven't been a member before, which should be respected. And I'd probably imagine I was way more profitable for your bank, than someone who has a checking account. The cashier never thought to ask if I was ever a member or have I contributed to your bottom line in the past. Secondly, if you want to assume everyone who walks in the door is out to steal money and hide behind you stupid policy "for security reasons" then fine. It proves your ignorance and I will never have anything to do with you bank again. Good luck and enjoy your 1 star review.

Alex Pfeiffer

We drove over 2 hours. Didn't know we had to sign in on a sheet (in order to see it you'd have to make a u-turn to the right). While we waited in line several others sign the sheet until we were notified to sign it. All I needed was to be added to my wife's account. Later a lady apologized for the wait so far and without even looking at the sheet for who was next she assisted two others who came in later after us EVEN after I told her our situation. At this exact moment Amanda is helping us. She's nice. Can't complain about her. But after this we'll be looking for another CU.