Enterprise Rent-A-Car

C C

I usually don’t leave reviews but this was a pathetic situation. I had a rental car scheduled for 2 days. Showed up to pick up the car and saw bald tires. The car was not safe to drive. Sales rep said they would get new tires that afternoon and call to pick up. Unfortunately I was in a meeting when they called, so I called back after and no one answered. Called again for pick up and they had ZERO cars available. Rep just told me sorry, we left a voicemail and that’s it. Closest Enterprise is 45 minutes away. I’m sorry, but to have an unsafe car ready for your customer then to only call and say you left a voicemail is the worst customer service. You don’t give a car away if you have a reservation. We were ready to pay and pick up. Would highly recommend going to a city for a rental car because this place is completely unreliable.

Brenda Sanchez

The customer service employee that booked my reservation had no idea what he was talking about. Almost all of the information he gave me was completely wrong, he even booked my reservation during the office’s lunch hour. Thankfully, the office employee was kind enough to end her lunch early to help us and she was able to fix everything that needed to be fixed for us! The employee that was there the day we returned the car was awesome too! Very friendly, knowledgeable office staff which is why they deserve 5 stars! The customer service line, however, really needs extensive training.

Caty Wagner

I scheduled a car to be dropped off in the small town of Tehachapi, but none of their staff told me that the Tehachapi office was closed. My friend had to take an afternoon off from work to drive me to the next closest drop off an hour+ away. The staff's attitude about the closed center was "oh well, you better not leave the car there!" despite there being a key dropbox and conflicting signs. I returned my car a day early but because it wasn't "24 hours exactly", I couldn't get that day refunded. I'm not using Enterprise again.

Adam Paul

I've never had a bad experience with Enterprise Rent-A-Car and I use them frequently. Their vehicles are always clean and in perfect working order. Their rates are reasonable and more often than not they will bump you up to something better then you ordered because they're smaller vehicles go pretty fast.