AutoNation Acura South Bay

Rori Johnson

I live in Las Vegas and I contacted this dealership because they had an used BMW X5 that was perfect for me. They drove the vehicle to my mother-in-laws house so she can look and test drive. I was super grateful for them going out of their way. Once I informed them I would be financing outside of the building their demeanor changed. They kept offering me their finance when they couldn’t beat what I was offered and they told me that. At that point the lack of professionalism, lack of communication, and basically lack of respect started. This comes from the sales person, both finance managers, and one sales manager. Once I settled with my credit union and they mailed the check I had to come to my local BMW dealership to sign papers (this was 4 days after the initial contact). When I went to sign the paperwork they sent the wrong purchase agreement, they had the wrong address, and they wouldn’t ship me my car until they had this paperwork. When the local dealership called to tell them they had the wrong information the finance manager tried to tell them it was my fault…when I sent them a picture of my Nevada ID and Insurance company they couldn’t get it right. The next day I called to see if they shipped me my car (which I paid for shipping) they proceeded to tell me because they didn’t have paperwork they wouldn’t ship it. At that point I demanded they shipped my car because they had the check and THEY were the ones that sent the incorrect paperwork. I received a phone call about an hour later and said they shipped my car. I asked for tracking information and they said they didn’t have that. Fast forward 2 days later I called to see if they knew where my car was and they said they had no idea. This was 11 am on a Monday. They said they would call me back. I waited and waited. I called back around 4 pm that day and asked where my car was and they said they were trying to find it. Long story short it was the worst experience of my life purchasing a car and the rudest people I’ve ever dealt with.

Diana Quiane

Steve did a great job of assisting us this past weekend. Given the time allotted to service our car, he was on-point with the service we needed and explained required future service. He also was true to the amount of time he stated they would need to complete our service. Great job Steve! During this visit my husband and I spoke about why, even though we moved 85 miles away, we continue to service our vehicle at Acura South Bay. The service we receive along with those customer friendly coupons are unparalleled to the service providers in our immediate area. As long as we continue to receive great service at reasonable prices, we will continue to drive to Acura South Bay. Thank you so much!

Mallory Green

Kelly was the most attentive representative I've ever come across! Always making sure I understood what was happening with my car, always happy to answer my questions and had a positive attitude throughout. My car seems to be in good shape after picking it up... but I know that if there are ever any issues, South Bay Acura will make it right!

Art Arenas

Garry Arsenault was a great person to work with. Due to work circumstances, I gave Garry a late notice that I was on my way to purchase the vehicle. Garry came to work on his day off, had the vehicle washed and cleaned, full of gas and ready for our arrival. Despite the 2.5 wait for finance, Garry’s customer service skills pulled off a five star experience. Thank you Garry, keep up the good work!