Crowne Plaza Englewood, an IHG Hotel

Leila Violano

After a fairly pleasant stay in April, I was booked to stay here but received a call from the hotel while in transit stating that there was a “plumbing issue” in the King rooms and I was relocated by them to a Best Western. I should have suspected an issue when they did not offer alternative accommodations at the Crowne Plaza. However, when I arrived at the other property I was informed the Crowne Plaza said they told me I’d need to pay although my stay was already fully paid for. In addition, they were planning to charge me almost $400 for a new room at the “walk rate” as if I had just showed up. I will never stay here again and would never recommend this property after this experience. This was abysmal customer service and feels like a scam.

Verified Hotel Guest

Positive: Reception staff and dining staff have been helpful. Despite the shortcomings mentioned below, the beds are clean, so are the beddings and the towels. Negative: Rundown carpets, bathtub needs reglazing or replacement, sink needs replacement. Hotel needs a serious renovation.

Emille Moreno

Great stay with Crowne Plaza for our New York excursion! We decided to stay in Jersey to save on costs and this hotel was perfect for our needs. The hotel is located near a hospital building, but we were never disturbed by any ambulance noises - pleasant night sleep! The hotel lobby is well-maintained and opens to the dinning/bar area. We stayed in the standard king rooms and it was very clean. Some reviewers have commented on the bathrooms, but I have nothing to complain about them. I felt they were clean and tidy. The hotel parking lot has a great-looking food truck that we unfortunately didn't try, but there is a pizzeria around the corner facing a gym that was stellar. Additionally, the breakfast buffet is well worth it - Adrian and Gloria recommended it and we were happy that they did. Overall, this was a great hotel experience and I will be looking into this hotel again for any more excursions to New York.

Halligan

We have family in the area so we have stayed at this hotel a few different times. We have never had a problem. It isn't super fancy but it is aesthetically pleasing and comfortable as well as reasonably priced for the area and clean. I also love the pre-check-in email. It made our check-in fast and convenient which is new since the last time we stayed there.