Spa at the Del Monte

Category: Day spa

Address: 43 N Main St, Pittsford, NY 14534, USA

Phone: +15854193000

Opening hours

Sunday: 9AM–6PM

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–8PM

Reviews

Julie Wallace

Apr 8, 2022

The spa is lovely. The massage therapists and the estheticians are wonderful. The staff do their best to make your visit pleasant. There is one problem. Their policies are so rigid that even when it is the business that makes a mistake the customer gets penilized. A good friend planned a visit with her husband who travels for work 3 months in advance. The spa messed up the appointments that were scheduled so what was to be a relaxing day was not. The response the day of and after was well...if you don't keep your one existing appointment even though one of you would not get a service you planned for and leave one person waiting for over an hour....well then we have to charge you for the service anyway. This is not acceptable and I can't go back for that reason. Prior to this incident I had been going regularly and about to plan a spa day for me and several friends. Since this decided I can't support a business that behaves like that when they are the one who made the mistake. I get that policies are there for a reason but people come there to get away and relax and maybe you should keep the policy talk to yourself until you determine what really happened. When the business is the one that made the mistake make it better and apologize without saying but. That just negates the apologies.

Megan Mccarthy

Mar 23, 2022

Second time coming and kathrine performed a deep tissue massage on me and was by the far the greatest massage I’ve ever received she is very Persistent with the pressure and did an absolutely amazing job I love her and will book only with her from now on . The spot south is the perfect aroma you get the relaxation the sauna up to 120° shower with amazing shampoo conditioner and body wash complementary shave and shaving cream brushes dry shampoo deodorant curling cream lotion it’s hands-down the best spa ever been to

Ellie Bissell

Jan 27, 2022

Amazing facial, friendly staff. Love the products offered and flexibility. My winter schedule is not forgiving, I had to reschedule 3 times due to work and they were extremely accommodating

Alexander K

Dec 15, 2021

This was delightful. Had a couple signature pedicure and we were treated so well. From the moment we walked in it was very calming and relaxing from the cold and dark weather NY brings this time of year. Pedicure was the best we’ve ever experienced. Offer of drinks and other services as well, our feet are still feeling smooth and fresh after a few days! 5/5 totally worth the money!

Thanks! Your review is awaiting moderation.

Questions & Answers

Is there an expiration date on gift cards?

Jennifer J | Sep 8, 2019
Marla Allentoff | Sep 8, 2019

I believe there is not an expiration date on gift cards. Thank you.

Read More

Hi, can you tip with a credit card?

Rosa Guarraci | Sep 8, 2019
Mindy L | Sep 8, 2019

Yep

Read More

How do I check my reservation

michael andreano | Mar 11, 2022
Karen Rose | Mar 11, 2022

They usually send out multiple emails and texts with reminders and confirmations. Call them.

Does this spa accept spa finder gift cards?

Amy Sakmyster | Dec 11, 2021
Spa at the Del Monte | Dec 11, 2021

Hi Amy! No at this time we accept Spa at the Del Monte gift cards that were purchase via the Spa at the Del Monte website or instore.

My husband purchased me a gift certificate last year for myself and a friend to use some of your service packages. Do you have a record of gift certificates purchased on line?

Jody Hopkins | Sep 7, 2021
Spa at the Del Monte | Sep 7, 2021

Yes we do Jody ... please call the spa at 585-419-3000 and a spa coordinator would be happy to assist you.

Question for Management Only: Are any spa services currently suspended due to COVID? The website does not indicate any changes to the services, and other spas in Monroe County are operating with standard precautions.

Jon Bray | Sep 7, 2021
Spa at the Del Monte | Sep 7, 2021

Hello Jon! Thank you for your inquiry. Yes, we are open- offering hair, nails, massages and facial services. Our retail area is open as well. Some services that are not being offered at this time include scrubs and hydro-tub treatments. As pandemic restrictions change, we will continue to make adjustments to our operations as appropriate. You can read about our safety protocols on our website: https://www.delmontespa.com/reopening Please let us know if you have any further questions.

Do you offer couples hydrobath, sauna, or other couples treatments aside from massage?

Jon Bray | Sep 7, 2021
Amanda Rigolo | Sep 7, 2021

None of that is available during covid, just letting you know. No sauna, no bath... Nothing.

is the spa open, I called and it seems like wrong phone number

Marianne Serio | Sep 7, 2021
Spa at the Del Monte | Sep 7, 2021

Hello Marianne ... yes the spa is open. Please call us at 585-419-3000. Press 2 to schedule appointments. Thank you!

for the purchase of products are you offering curbside or can we come in? if it is curbside- how do we order?

diane miller | Sep 7, 2020
Spa at the Del Monte | Sep 7, 2020

Hi Diane! At this time, our retail area is open for shopping.

Do they offer couples massages

Amanda Hayes | Sep 8, 2019
J G | Sep 8, 2019

Yes

Read More

Do you use and/or sell Caudalie products in your spa, and if so, which ones?

Lou Ondra | Sep 8, 2018
Amy Kulpa | Sep 8, 2018

They do but,, I don't know the brand.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places