Wayne County Ford

Jeremy DuMont

Wayne County Ford was great to deal with. Due to the current supply situation, I had to order a vehicle but they made this easy and even though it took much longer than expected to arrive they were friendly to deal with. I traded my vehicle in when I ordered, and in the 10 Months it took Ford to make the vehicle they honored the order price, handled the trade paperwork and taxes properly, and didn’t add on any Administrative fees that many other dealer are doing for these high demand ordered vehicles. In a tough market where new vehicles are just hard to get, they are doing a great job and being very honest and reliable. Things have changed in the way vehicles are purchased and sold, and they are adapting well to this new market.

Rebecca Kirchgessner

Thank you guys so much for helping our customer. You guys went above and beyond to help a fellow dealership make care of a customer who was traveling on vacation with his family. Thank you so very much Greg and everyone involved at Wayne County Ford.

Randall Press (Tech Dad)

That little orange light ended up being a great experience at Wayne County Ford. Although I have a regular mechanic this was a unique situation with a Ford warranty that can only offer repairs at the dealer. Besides the fact that none of my repairs were covered the representative that I had the pleasure of working with was Melissa in the service department. Melissa and her team listened to my concerns, addressed them in writing and called me each step of the way for the repairs. She wasn’t afraid to tell me what I needed and how much it would be. My vehicle was ready in a few days and this was a very easy process that could have been stressful. Thank you Wayne County Ford for excellent work by excellent employees.

Charlotte Hughes

I am so very disappointed. My engine light was coming on back in June of 2021 took my car to my local guy who called Wayne County Ford about the problem. He was told only Ford could correct the problem. I made an appointment with Wayne County Ford, had to wait a month and was told it was ok to drive with light on. Finally got to appointment after a few hours I was told I was good to go. The car was again running rough apparently one of the cylinders was missing, so replace plugs(not at Ford). The car seemed to be running ok for several months. Then again the engine light was on this time I was staying at my daughters house taking care of my grandchildren. The car was running so rough, shaking. Again plugs replaced which I thought was strange. A few days later I receive a voice message from Wayne County Ford that the engine they ordered for my car was in. I was in shock, no one ever mentioned that I needed a new engine. I do have my new engine now. The loaner car they gave me to use was not in the best of running condition. The battery went dead. Again I was away from home taking care of grandchildren. I had to make arrangement myself to replace battery, which I am only being partly being reimbursed for. My car is running good, however, it was covered in mud and need a good washing. I didn't drop it off that way. Don"t go to Wayne County Ford.